Creative Virtual

FEBRUARY 13, 2019

Chatbots and virtual agents have proven themselves to be quality self-service solutions, being increasingly implemented by smart organisations to provide support and being increasingly preferred by customers and employees for quick, easy access to information. By Mandy Reed, Marketing Manager (Global).

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Virtual Agent Chatbots Self service Education 40

Creative Virtual

DECEMBER 14, 2021

This is something that organisations implementing a self-service virtual agent or chatbot should keep in mind, regardless of whether they are integrating it with live chat. Make it obvious that it is a digital, automated tool with wording such as ‘Please ask our Virtual Agent’. appeared first on Creative Virtual.

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Virtual Agent Self service Chatbots Feedback 52

SmartAction

OCTOBER 2, 2018

Electrolux, the 2nd largest home appliance manufacturer in the world who sells under a variety of brand names worldwide like Frigidaire and AEG, made the transformation to AI-powered virtual agents six months ago to automate more in their contact center. 14% of callers request a live agent transfer. 9% of callers hang up.

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Virtual Agent Average Handle Time Contact Center outsourcing 48

Fonolo

MARCH 30, 2020

Here are 5 tips on managing your virtual call center team. Set Clear Expectations with Your Virtual Support Team. How do you as a call center manager help your team transition from office to home, while keeping performance on track and dealing with a wave of newly-remote customers?

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Contact Center Management virtual call center Call Center 133

Cyara

MARCH 18, 2020

On Monday I shared the first of three blog posts I put together on the fly with tips for initial set-up of your home-office that you may have had to move to through a mandatory work-from-home order, which many business are - understandably - enforcing at this time.

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aircall

DECEMBER 30, 2016

A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist. Last, but certainly not least, your call center will need agents to man its stations. Recruiting a team.

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Interactions

JANUARY 21, 2025

Heres how an Intelligent Virtual Agent (IVA) that blends technology with the human touch can deliver the personalized, caring support your customers crave when the next crisis hits. Direct them to self-service options that provide information tailored to each customers location, such as real-time status updates and safety tips.

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Interactive Voice Response Chatbots Virtual Agent Government 62

Interactions

APRIL 9, 2020

For example, a virtual agent that is a cloud-based managed service wouldn’t require the same level of attention as an on-premise solution for organizations. Ultimately, your virtual agents replicate your brightest and best agents while keeping your vital business rules flexible and scalable.

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Contact Center Virtual Agent Technology Enterprise 71

CSM Magazine

NOVEMBER 5, 2024

This tool directs cases to the most suitable agent based on factors like the agent’s expertise, current workload, and availability. As a result, customers connect with the right agents without long waits, improving both speed and satisfaction. The platform’s AI tools enhance service further.

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aircall

DECEMBER 30, 2016

A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist. Last, but certainly not least, your call center will need agents to man its stations. Recruiting a team.

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Call Center Virtual Agent virtual call center CRM 88

SmartAction

NOVEMBER 22, 2023

In this article, we’ll explore why you should implement voice-driven AI in your call center, and provide tips for contact center managers when implementing this technology. Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent.

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Contact Center Interactive Voice Response Virtual Agent Management 91

Creative Virtual

MAY 4, 2021

Your chatbot or virtual agent should be designed to create a better experience by providing quick, easy support. Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience – Includes tips from industry experts on setting business objects and implementing solutions to meet those goals.

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Virtual Agent Chatbots Self service Contact Center 95

CCNG

AUGUST 28, 2024

Practical Tips To Ensure Successful Automation In Contact Center Evaluate Process Suitability: Take a thoughtful approach to identifying which processes are best suited for automation. Virtual agents engage customers in natural conversations, improving satisfaction and reducing the load on live agents for routine queries.

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Contact Center Interactive Voice Response Customer Experience CCNG 195

Creative Virtual

APRIL 21, 2022

Self-service options like chatbots and virtual agents are increasingly preferred by customers, but they can’t – and shouldn’t! completely replace human contact center agents. Agents can quickly find step-by-step guidance for even the most complicated procedures, processes, and applications.

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Cyara

MARCH 20, 2020

On Monday I posted tips for quickly setting up a home-office , followed by a post on Wednesday with some advice for secondary things that may make your mandatory work-from-home status a little easier. It's Friday! And, boy, it's been a long week.

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Virtual Agent Contact Center 67

Nicereply

OCTOBER 16, 2024

7 Customer Loyalty Strategies to Drive Long-Term Relationships Below, we’ve listed some helpful tips to drive repeat purchases and keep your customers coming back for more. Here are some tips: Send personalized emails that address prospects by name and offer tailored recommendations based on their past behavior or preferences.

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Education Entertainment Feedback Chatbots 52

SmartAction

DECEMBER 3, 2020

Patient Outreach – Sends proactive SMS messages for prescription refills, tips for general wellness, and notifications regarding preventative care services. Many healthcare organizations are already using virtual agents as part of a digital patient care strategy to improve patient accessibility to services. Want to learn more?

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Virtual Agent Healthcare Self service APIs 76

SharpenCX

SEPTEMBER 24, 2020

Add to it the stress of handling unusually angry customers while working in a make-shift home office, sometimes with kids at home , and I can almost guarantee your agents are close to their tipping point. . That’s why this year, more than ever before, it’s vital to appreciate your agents a little extra during Customer Service Week.

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Virtual Agent Customer Service Scripts Coaching 52

Cyara

MARCH 16, 2020

Right now, there are so many great examples of fantastic, humanitarian efforts getting organized to counter-act the social and economic effects of COVID-19, like free educational services, temporary halts on things like evictions and utilities shut-offs due to late payments, and lightning-fast set ups of food and supply shelters.

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Government Education Virtual Agent Contact Center 84

SmartAction

OCTOBER 26, 2023

Patient Outreach – Sends proactive SMS messages for prescription refills, wellness tips, and notifications regarding preventative care services. Beyond empowering patients to handle routine tasks in a straightforward and intuitive manner, virtual agents also complement contact center agents.

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Healthcare Interactive Voice Response Virtual Agent Self service 69

Creative Virtual

MARCH 25, 2019

Creative Virtual Founder & CEO, Chris Ezekiel will be presenting a seminar on Thursday at 14:00 in Theatre 16 , ‘Top Tips for Implementing Chatbots and Virtual Agents in 2019’. The post C+UX: Innovations and Tips for Your Customer Experience Strategy appeared first on Creative Virtual.

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Customer Experience Virtual Agent Chatbots Interactive Voice Response 40

JustCall

JUNE 15, 2020

Virtual customer service is the new normal. Virtual agents are proved to be 13% more productive than their office counterparts. Efficient team collaboration is the reason behind some successfully running virtual customer service teams. Quick Tips To Successfully Manage Virtual Customer Service Teams.

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SmartAction

DECEMBER 12, 2023

With our conversational AI platform and our proprietary intent-building process, we’ve cut virtual agent design and deployment time by 85%, offering our clients not just speed, but unparalleled efficiency and effectiveness. Faster deployment times, tailored AI solutions, and proactive monitoring are just the tip of the iceberg.

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industry standards Customer Service Automotive Virtual Agent 79

3CLogic

MAY 26, 2022

Effective customer experience management empowers your virtual agents to support each customer as an individual. 4 Tips For An Effective Customer Experience Strategy. Keep reading to find out our top tips to reclaim control of the customer experience. Ignoring Customer Needs Isn’t An Option.

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Interactive Voice Response Customer Experience Management Journey mapping 52

CSM Magazine

OCTOBER 24, 2022

Whatever business you’re involved in, below are some tips for improving the user experience and customer service. Virtual Agents/Receptionists. Like chatbots, you can also use virtual agents and receptionists to improve customer experience. You’ve probably talked to a virtual agent on a travel website.

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Customer Service Virtual Agent Chatbots outsourcing 40

Creative Virtual

OCTOBER 19, 2021

Virtual agents can play a role in that as they come with a free text input field. It may be an inconvenient truth, but customer service with a virtual agent (or any other tool for that matter) is not a one-off thing. Therefore, there is not the one journey for all and clearing the path is not easy.

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Customer Support Virtual Agent Marketing Customer Service 59

Creative Virtual

AUGUST 5, 2020

Creative Virtual’s V-Person virtual agents and chatbots certainly experienced this trend, setting a record-breaking spike in usage during the first half of 2020. An additional 33% saw “some trend’ of this happening.

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Virtual Agent Customer Experience Chatbots Self service 52

NobelBiz

APRIL 30, 2024

Improving Agent Efficiency AI supports agents by providing them with real-time information and actionable insights during their interactions. This might include displaying customer purchase history, suggesting solutions based on similar past incidents, or even offering real-time coaching tips during customer calls.

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Creative Virtual

MARCH 25, 2021

Usage of virtual agents and chatbots exploded with record-breaking levels of traffic. As Claudio Chico, Development & Support Technician at Creative Virtual, explained in a recent conversational AI guide : “A proper business virtual agent has many parts and building one involves knowledge in many areas.

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Self service Virtual Agent Chatbots outsourcing 59

NobelBiz

APRIL 30, 2024

Improving Agent Efficiency AI supports agents by providing them with real-time information and actionable insights during their interactions. This might include displaying customer purchase history, suggesting solutions based on similar past incidents, or even offering real-time coaching tips during customer calls.

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Call Center Chatbots Virtual Agent Contact Center 104

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.

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Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

JULY 8, 2021

Maria, an industry expert with over 15 years of experience working with chatbots and virtual agents, shares this insider tip: “Avoid using ‘Yes’ and ‘No’ at the beginning of virtual agent answers as it may not fit with the many ways a question may be asked. It sounds so logical.

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Chatbots Virtual Agent Self service Marketing 59

TechSee

AUGUST 14, 2018

Agents performance is closely monitored, and their actions have business and financial implications, such as dropping a sale, dispatching a technician unnecessarily, losing a customer, or worse, setting off a social media backlash over a bad experience. In customer service, it helps the IDSS see the problem, as a virtual agent.

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Contact Center Average Handle Time Scripts First call resolution 95

Creative Virtual

OCTOBER 5, 2020

This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers. Also take a look at Part 2: Supporting Contact Centre Agents and Part 3: Supporting Employees. There is no one-size-fits-all approach that guarantees success.

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Virtual Agent Customer Service Chatbots Self service 52

Creative Virtual

OCTOBER 4, 2018

Chatbots and virtual agents have become essential tools for providing 24/7 self-service to digital customers. Contact centers looking to implement a chatbot need to be aware that not all chatbot and virtual agent technology is created equal, and not all solutions on the market have been designed for the contact center.

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Chatbots Contact Center Virtual Agent Coaching 56

Liveops

FEBRUARY 28, 2019

Liveops agents have always had a deeply-ingrained sense of community and a natural inclination to communicate and lean on one another for tips, advice, and encouragement. In May 2018, Liveops launched Liveops Nation, an online community for our virtual agents to interact, learn, and grow to get the most out of their experiences.

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Gamification Contact Center Call Center Virtual Agent 18

Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels. When talking about self-service virtual agents, the first use case that usually comes to mind is customer service.

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