Nextiva

JANUARY 14, 2019

The post 10 Real-Life Customer Service Examples and Tips to Grow Your Fan Base appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. And one of the best ways to truly engage customers is to connect with them via superior customer service.

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Nextiva

OCTOBER 30, 2018

The post 30 Customer Service Tips That Will Genuinely Delight Your Customers Every Single Time appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Unfortunately, customers that have a negative […].

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aircall

JANUARY 19, 2018

So to get you back on the road to reliable call quality, we’ll outline the most common VoIP issues and offer no-nonsense troubleshooting tips for each. The Source(s) of Your VoIP Problems. To understand what could be going wrong, it’s important to understand — from a high level — how VoIP calls are made. Twilio or Plivo).

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aircall

JANUARY 19, 2018

So to get you back on the road to reliable call quality, we’ll outline the most common VoIP issues and offer no-nonsense troubleshooting tips for each. The Source(s) of Your VoIP Problems. To understand what could be going wrong, it’s important to understand — from a high level — how VoIP calls are made. ? ? ?.

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ShepHyken

SEPTEMBER 5, 2017

Matt Peterson Shares Tips on Delivering Amazing Service. Shep Hyken interviews Matt Peterson, CMO and co-founder of Jive Communications, a worldwide cloud based communication company that offers VoIP, video conferencing, and contact center support. How would you like to know how to set yourself apart from the rest of your industry?

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Nextiva

JULY 25, 2019

The post 21 Tactical Tips to Uncover Real Customer Insights (Fast) appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. You have to be able to delight the customer from the very first touchpoint with your brand. And, it all starts with customer insight. What […].

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ShepHyken

FEBRUARY 4, 2019

Get VoIP) Understanding what your customer needs and expects from their experience with you is the key to achieving your targets and ultimately, growing your business. 24 tips, each one with an entertaining GIF. The 75 Customer Service Statistics You Need to Know in 2019 and Beyond by Reuben Yonatan.

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Callminer

APRIL 23, 2019

Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. A seemingly simple change such as from old fashioned analogue telephony to VoIP or from a fax to a fax server can have a huge impact on your compliance footprint.

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Nextiva

JUNE 14, 2019

The post 15 Customer Service Psychology Tips to Master. appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Your goal is for every customer to leave your place of business, feeling positive about the service […].

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CSM Magazine

MARCH 6, 2025

Zadarma is a globally recognized VoIP provider offering a comprehensive suite of telephony solutions, including virtual phone numbers, PBX systems, and cloud communication tools. Available directly on their website, this is ideal for resolving general questions or urgent issues related to VoIP services. What Is Zadarma?

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Nextiva

FEBRUARY 21, 2019

The post 14 Tips for Overcoming Objections in Sales: Go from NO to a Heck, YEAH! appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. “We’re not ready yet.” “We We don’t need to change.” Just send me some information.” The list goes on. The […].

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REVE Systems

JUNE 20, 2017

Now days Mobile VoIP apps are used for multiple purposes like connect with brands, browse merchandise, and watch content other than just to chat with friends. Thus, mobile VoIP apps have changed the whole concept of both personal and business communication. Well, Mobile VoIP is the name of the game changer.

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UJET

APRIL 1, 2020

Voice calls over PSTN and in-app VoIP, in-app chat and website chat, and email and community forums. These tips are just a starting point and by using actionable data, even more customization is possible. The post Top 3 Tips for Handling Customer Support Issue Surges appeared first on UJET Blog. Queue Customization.

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Jive

MAY 21, 2019

Hosted VoIP is known for its ability to level the playing field for companies. With a Hosted VoIP platform, they can exude the same sense of professionalism as a major blue chip corporation and be available to customers 24/7. . Among the more popular features of Hosted VoIP are the auto attendants.

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Fonolo

JUNE 19, 2019

Turning to an example closer to the topic at hand: VoIP didn’t impact carrier dominance. They had to reorganize internally, and changed their pricing, but they are essentially the same organizations as they were pre-VoIP. Workforce Management Tips and Tricks. For a while P2P calling seemed to be a threat. What’s Inside: .

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VirtualPBX

MARCH 24, 2020

Of all the tips for working remotely we can offer, perhaps the most important is this: Use tools and services that provide your business with solid footing. The tip for working remotely mentioned at the start of this piece is that you should use tools that provide you with solid footing. Our team has worked from all corners of the U.S.,

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Callminer

FEBRUARY 24, 2020

Read on for actionable tips and advice. Although technological investments in VoIP systems and related gear may seem obvious for a call center to operate, there are a few less obvious investments worth keeping in mind if you are looking to improve your center’s internal environment. Training for a Better Workplace.

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Fonolo

OCTOBER 26, 2021

Call routing is usually integrated with Computer Telephone Systems (CTI) or Voice Over Internet Protocols (VOIP) to smoothly direct customers to the correct support agent. Tips for improving call routing. Here are a few tips to get you started: Research your customers.

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VirtualPBX

DECEMBER 7, 2022

Thought Leadership with Kevin Peyton, Vice President of Sales and VoIP Expert. You’ve undoubtedly noticed that the business calling and VoIP landscape has changed over the years. To give you the best calling advice this holiday season, we talked to our very own VoIP extraordinaire – Kevin Peyton. Get Holiday Tips & Tricks.

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VirtualPBX

NOVEMBER 21, 2023

As we gear up for the feast of gratitude, we’re excited to share how our cutting-edge VoIP services, coupled with calling tracking for Black Friday, can add a dash of cheer to your Black Friday sale. Texting Tips & Tricks Delivered Weekly What better way to get texting tips and tricks delivered than through SMS!

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UJET

APRIL 1, 2020

Voice calls over PSTN and in-app VoIP, in-app chat and website chat, and email and community forums. These tips are just a starting point and by using actionable data, even more customization is possible. The post Top 3 Tips for Handling Customer Support Issue Surges appeared first on UJET. Queue Customization.

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JustCall

DECEMBER 23, 2022

Your Go-To Guide for QoS VoIP. If you are struggling with quality issues when using VoIP, it might be time to get it checked. In this blog, we will decode everything you need to know about QoS VoIP–from what it is and why it matters to its key challenges and best practices to tackle the same. What does QoS VoIP mean?

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JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. However, to enjoy VoIP benefits optimally, it’s essential to choose a good vendor that does offer all the important VoIP features. So, you ideally want to pick a vendor that provides advanced VoIP features. Smart call routing. Voicemail drop.

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Jive

SEPTEMBER 4, 2018

At the top of the list are SaaS, BYOD and Hosted VoIP—all of which are setting the benchmark for business communications in 2018. Hosted VoIP. Hosted Voice over Internet Protocol (VoIP) is all about shifting traditional business communications from a legacy phone system to the cloud. Technology is constantly evolving.

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FluentStream

SEPTEMBER 28, 2021

If you run a small business, VoIP (Voice over Internet Protocol) phone systems are built to be your new best friend. The post 5 Best VoIP Phone Features for Small Businesses appeared first on FluentStream. There are plenty of reasons why — very little hardware investment, increased mobility, lower monthly costs — but one.

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FluentStream

SEPTEMBER 28, 2021

If you run a small business, VoIP (Voice over Internet Protocol) phone systems are built to be your new best friend. The post 5 Best VoIP Phone Features for Small Businesses appeared first on FluentStream. There are plenty of reasons why — very little hardware investment, increased mobility, lower monthly costs — but one.

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FluentStream

SEPTEMBER 27, 2021

VoIP (Voice over Internet Protocol) phone systems aren’t exactly new, but thanks to the wider availability of high-speed internet they’ve become the go-to solution for businesses looking to save money. The post Can Switching to VoIP Really Save You Money Every Month? Wait… are traditional landline systems really that expensive?

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FluentStream

SEPTEMBER 27, 2021

VoIP (Voice over Internet Protocol) phone systems aren’t exactly new, but thanks to the wider availability of high-speed internet they’ve become the go-to solution for businesses looking to save money. The post Can Switching to VoIP Really Save You Money Every Month? Wait… are traditional landline systems really that expensive?

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Inbenta

MARCH 15, 2021

This article will outline six tips for you to implement to ensure the smooth operation of your ticketing system, and thus that you are making the most of your ticket management software. Hopefully, these tips have given you a foundational launchpad for managing your customer support request queue. Conclusion.

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Jive

OCTOBER 7, 2018

Here are some of the best tips you can try to ensure you’re handling remote teams efficiently. #1. Hosted VoIP, for example, can ensure each team member is accessible in the most cost-efficient way. If you would like to explore what Hosted VoIP can do to help better manage your remote teams, feel free to contact us at Jive today.

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FluentStream

MARCH 25, 2021

Business VoIP phone systems have become increasingly popular among small businesses and enterprises alike, especially now that many of us are working remotely at least some of the time. VoIP excels at providing. The reasons why aren’t hard to pinpoint. Read More.

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Jive

JUNE 6, 2018

If you look at recent statistics and developments, Hosted VoIP is more than just a fad. In fact, you could say that Hosted VoIP has cemented itself as the new standard in business communications. Here are five reasons why your business needs to invest in the new standard in business communications—Hosted VoIP. #1.

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aircall

NOVEMBER 7, 2022

The simple fact is that switching to cloud-based VoIP telephony almost instantly prevents that loss of opportunity. Enabling productive conversations is really only the tip of the iceberg when it comes to cloud-based phone systems. How much time will your support team save with Aircall’s VoIP phone solution? over three years.

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aircall

DECEMBER 30, 2016

Nowadays, more often than not, this means using VoIP software through an IP PBX. The post 5 Tips to Help You Build a Call Center from Scratch appeared first on Aircall Blog. Implementation can be costly and slow, and upkeep requires office space, upfront funds, and a knowledgeable team. Care to give it a try? Try Aircall for Free!

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VirtualPBX

OCTOBER 5, 2022

Amid the commotion and uncertainty, sending emergency notifications via a VoIP communications provider can help your business be more prepared on how to message your employees and customers quickly during these unexpected events. 5 Tips For Sending Emergency Notifications.

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NobelBiz

JANUARY 28, 2025

Tips for Improving Your Benchmarked Performance Exceeding industry benchmarks requires a strategic and customer-focused approach. Related Article Unveiling the Cost Savings of VOIP in 2023: A Comprehensive Analysis Salman Aslam Director Support – Quality & Training at WORK Inc. Contact us today to learn more!

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Jive

JUNE 14, 2018

If you’re considering ways to reduce your monthly expenses, it’s worth looking into trading your legacy phone system for Hosted VoIP. According to reports , businesses typically see a cost savings of about 50 to 75 percent after switching to VoIP. How exactly is Hosted VoIP able to do this? #1. No major investments on hardware.

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