ShepHyken
FEBRUARY 18, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the biggest enemy of good customer service? How can companies get better customer feedback? What should companies look for when hiring customer service employees? How can businesses move beyond customer satisfaction metrics? What role does empathy play in customer service?
Outsource Consultants
FEBRUARY 18, 2025
Customer loyalty is a fragile thing. One misstep, one bad experience, and it can shatter. The stakes are high: according to a PWC study, a staggering one in three customers will abandon a brand they love after just a single negative encounter. And the hits keep coming nearly 60% will walk away after several bad experiences , even if they genuinely like the company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
FEBRUARY 18, 2025
Online retail environments have become a stage where product presentation is a decisive factor in consumer purchase decisions. Consumers no longer rely solely on traditional advertising methods; they evaluate products based on how well web pages communicate both information and experience. By investigating multiple dimensions of the online customer experience, this article provides a framework for building product pages that resonate with todays consumers.
SQM Group
FEBRUARY 18, 2025
Call compliance is no longer just about adhering to existing laws, its about anticipating the future of regulations that will shape the industry.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
CSM Magazine
FEBRUARY 18, 2025
As you can imagine, as part of my role at Sabio Group, I’ve seen my fair share of customer service transformation projects. But when approached by Churches Fire & Security about implementing new customer service infrastructure in the form of a new contact centre, something didn’t quite add up. Here’s why we took a completely different approach and how it paid off.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
FEBRUARY 18, 2025
Tongits has emerged as a captivating card game that challenges players’ skills, strategy, and luck. For those aspiring to become a Tong its star in GameZone, the journey is both exhilarating and demanding. This article delves into the intricacies of mastering Tong its go and provides a comprehensive guide to achieving stardom in this popular online platform.
24-7 InTouch
FEBRUARY 18, 2025
At IntouchCX, our tailored training sprints optimize learning, improve performance, and enhance quality assurance. For a home services company, we restructured training, boosting hands-on practice and certification. Key results include: 30-40% of training time shifted to practical application Enhanced nesting framework with structured assessments The post Case Study: Driving Service Excellence Through Customized Training Sprints appeared first on IntouchCX.
Vistio
FEBRUARY 18, 2025
AI is poised to transform how customer service is delivered. While some companies focus on leveraging AI to cut costs and streamline headcount, others recognize its potential as a powerful complement to existing training programs. Forward-thinking teams are embracing a hybrid training model that combines traditional Learning Management Systems (LMS) with AI-powered simulations.
Zappix
FEBRUARY 18, 2025
BURLINGTON, MA – 02/18/2025 ( EIN Presswire ) Zappix, a leading AI-Powered Digital Engagement Platform provider, is proud to announce the successful launch of its cutting-edge Visual IVR solution with a prominent insurance provider in Mexico. This milestone, achieved through Zappixs full integration on the Genesys AppFoundry, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences, underscores a commitment to
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Concentrix
FEBRUARY 18, 2025
Automotive cybersecurity is changing. Learn how you can pivot your security strategy to stay ahead of evolving cyber-threats.
Expert insights. Personalized for you.
156 
Let's personalize your content