Tue.Apr 15, 2025

article thumbnail

Stop Training for Compliance—Start Training for Connection

NobelBiz

Customers dont remember if your agent followed the script. They remember how the conversation made them feel. If your training focuses only on avoiding mistakes, youre missing the chance to build real trust. Key Takeaways Connection Over Compliance: Traditional script-based training prioritizes error avoidance, but fails to create meaningful customer connections.

40