Tools Related Topics 
Beyond Philosophy
MARCH 20, 2020
To hear more about this marketing tool in more detail, listen to the complete podcast here. The post Are You Using This Valuable Marketing Tool For Growth? Of course, one must also consider that record-keeping on shark attacks was probably much more difficult in 1580 than 1980. Follow Colin Shaw on Twitter @ColinShaw_CX.
Callminer
MARCH 11, 2024
This blog offers tips for selecting the best sentiment analysis tool. Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs.
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Myra Golden Media
MARCH 22, 2021
They’re looking for hard-hitting tools and frameworks to help them bring down the temperature in interactions with customers. Many people are surprised when I bring up empathy in my de-escalation workshops. But empathy? How does this soft skill fit in? Empathy helps you come across as a compassionate, non-judgmental listener.
Beyond Philosophy
JUNE 11, 2021
The post This Is One of The Most Powerful Marketing Tools: Peoples’? Every one of those times is good for your customer churn rates and bad for your competitors’ new customer acquisition numbers. And who on earth would want to give that up? Aversion to Loss appeared first on CX Consulting.
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DMG Consulting’s new white paper examines the ways generative AI (GenAI) and automation can be applied to drive significant business outcomes — and the tools and applications to consider to make that happen. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CCNG
MARCH 20, 2024
The Times They Are a Changing In this technological age, business leaders are increasingly turning to tools like artificial intelligence ( AI ) to meet the challenges of a tight labor market, inflation, and changing consumer preferences. For example, a chatbot can answer common customer questions, such as “What is your return policy?”
Callminer
JUNE 27, 2024
Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, productivity, scheduling, and more while reducing churn.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. 1 We believe this valuable resource offers an objective look at how technology can facilitate more frequent and effective coaching.
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Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost.
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In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research.
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Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools. Download the eBook and get started with impactful, integrated CX today.
Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions
In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.
Advertiser: ZoomInfo
However, you might be able to squeeze more value from the tools and processes you’re already using. When times are tough and marketers are asked to do more with the same (or less), we have to make tough choices. Here are 7 creative ways marketers can work smarter (not harder) - with the resources you already have!
Advertiser: ZoomInfo
Whether you need to improve lead response times, boost adoption of core tools, improve lead qualification, or target and automate your GTM motions, you’ll find examples of how revenue teams are solving some of the toughest problems in modern business.
Advertiser: ZoomInfo
Yet, with the right tools and mindset, it’s possible to track down this candidate - and many others like them! Hiding behind laptop screens and smartphones, the passive candidate is hard to find and tougher to catch. Simple: By thinking like one.
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