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Callminer
MARCH 11, 2024
This blog offers tips for selecting the best sentiment analysis tool. Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs.
AWS Machine Learning
MARCH 19, 2025
However, as use cases have matured, the ability for a model to have access to tools or structures that would be inherently outside of the models frame of reference has become paramount. This capability has developed into what is referred to as tool use or function calling. Amazon Nova will use the weather tool.
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CCNG
JANUARY 29, 2025
Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Integrated Processes: No more switching tabs or juggling tools.
Callminer
MARCH 30, 2025
This blog explores how to utilize tips and tools to empower your CSRs to provide exceptional customer service. Customer service is the backbone of customer loyalty and organizational success.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. 1 We believe this valuable resource offers an objective look at how technology can facilitate more frequent and effective coaching.
AWS Machine Learning
FEBRUARY 21, 2025
We demonstrate how generative AI along with external tool use offers a more flexible and adaptable solution to this challenge. The solution uses the FMs tool use capabilities, accessed through the Amazon Bedrock Converse API. For more details on how tool use works, refer to The complete tool use workflow.
ShepHyken
OCTOBER 28, 2024
How does the implementation of AI tools impact companies’ return on investment? AI-driven tools can handle simple queries and support human employees in answering complex questions. Why is empathy important in customer service interactions, and how can AI complement this human trait?
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Employees and employers are now used to working from anywhere and finally have the collaboration and communication tools to do so. In 2021, these figures increased further, with 79% of respondents using remote working (which includes hybrid home-office working), and 4% trialing it.
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Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost.
Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions
In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.
Advertiser: ZoomInfo
CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not.
Advertiser: ZoomInfo
However, you might be able to squeeze more value from the tools and processes you’re already using. When times are tough and marketers are asked to do more with the same (or less), we have to make tough choices. Here are 7 creative ways marketers can work smarter (not harder) - with the resources you already have!
Advertiser: ZoomInfo
Whether you need to improve lead response times, boost adoption of core tools, improve lead qualification, or target and automate your GTM motions, you’ll find examples of how revenue teams are solving some of the toughest problems in modern business.
Advertiser: ZoomInfo
Yet, with the right tools and mindset, it’s possible to track down this candidate - and many others like them! Hiding behind laptop screens and smartphones, the passive candidate is hard to find and tougher to catch. Simple: By thinking like one.
Advertiser: ZoomInfo
But leaders say mainstream AI tools still fall short on accuracy and business impact. We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week.
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