Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot.

CRM 117

CRM Upselling SaaS Chatbots 117

ShepHyken

APRIL 30, 2021

Live chat will remain an important customer support tool and expand its reach to social media, enabling real-time connections with customers on their preferred hangouts. Increased Usage of Live Chat For Real-Time Support .

Customer Service 371

Customer Service Chatbots Analytics Upselling 371

Totango

FEBRUARY 9, 2022

In this article, we’ll discuss five essential technology tools you can use to automate your contract renewal procedures. Finally, we’ll cover how to use five of the most essential technology tools for effective contract automation. Five Tools to Help with Contract Renewal Automation. Payment Gateways. In-App Promotions.

Customer retention 100

Customer retention SaaS Best practices Upselling 100

ShepHyken

SEPTEMBER 20, 2019

Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. If a sales manager is looking to upsell the customer on a new feature, they’ll click on the company profile and know immediately that Friday probably isn’t a good day for a meeting.

B2B 281

B2B Customer Support CRM B2C 281

Nicereply

NOVEMBER 21, 2022

Discover great customer retention tools and empower customer satisfaction. That’s why in this article, we are going to focus on showing you how to retain your customers with the help of a few effective tools and solutions. Top 7 Customer Retention Tools. Nicereply is a tool that will help you gather feedback from your customers.

Customer retention 98

Customer retention SaaS Upselling Analytics 98

ShepHyken

NOVEMBER 24, 2020

Video is a very powerful and effective tool and can be used for a variety of purposes. Video can also be used to cross-sell or upsell in the right scenarios. If you’re in the sales process, your goal should be to demonstrate an above-and-beyond level of helpfulness and willingness to help your customers achieve their goals.

Upselling 47

Upselling Sales Marketing Customer Service 47

CSM Magazine

MARCH 6, 2025

Shopify provides the tools for you to ensure your customers dont just have a good experience but a great one. Shopify enables you to provide top-notch customer service through integrations and tools that enhance communication: Add Live Chat Use apps like Shopify Inbox to offer live chat support.

Abandon rate 52

Abandon rate Upselling Construction Feedback 52

ChurnZero

FEBRUARY 7, 2025

To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base. Define what success looks like.

CRM 59

CRM Upselling Best practices Analytics 59

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot.

CRM 94

CRM Upselling SaaS Chatbots 94

ShepHyken

FEBRUARY 26, 2021

This will improve customer experience and result in better upselling and conversions. There are multiple tools and data in the market that make it easier to get customer data. While aligning customer journey with affiliate marketing, you combine a few channels to give a common message. Monitor results.

Marketing 309

Marketing Journey mapping Advertising Upselling 309

Outsource Consultants

FEBRUARY 25, 2025

Master the Art of Upselling and Cross-selling Upselling and cross-selling are powerful techniques that can boost your ecommerce sales significantly. Train your call center agents to identify opportunities for upselling and cross-selling during customer interactions. How can a call center increase my e-commerce sales?

Call Center 67

Call Center Sales outsourcing Technical Support 67

Callminer

FEBRUARY 23, 2021

Live engagement tools are a boon for contact centers to handle such scenarios.” “With an increase of customers expecting to achieve their goals on their own using only the tools available on the website, customer portals such as control panel and knowledge bases are all part of a major customer service trend in 2021.

Call Center 376

Call Center Technology Banking Contact Center 376

ChurnZero

JANUARY 31, 2025

But it doesnt know that this is a healthy customer whom you intend to upsell next quarter. When should you centralize your customer team’s AI tools, and how? Integrations with different AI tools are certainly important. Why AI matters for customer teams: Could you deliver a 30-50% productivity increase?

Upselling 97

Upselling Engineering Enterprise Marketing 97

TeleDirect

DECEMBER 24, 2024

How to Implement: Invest in AI-Driven Tools: Leverage AI-powered chatbots, recommendation engines, and sentiment analysis to enhance personalization. Technological Integration: Tools like unified communications platforms make it easier to manage interactions across channels. Q: Will AI replace human agents in customer service?

Customer Service 62

Customer Service Analytics Airlines CRM 62

Call Design

JANUARY 21, 2021

Equip your agents and staff with the tools and technology they need to focus on what matters most: your customers. During these calls, AI can suggest specific products for your agents to upsell to customers. Equipping your team with the right tools will empower them to operate effectively and drive your customer engagement.

Upselling 167

Upselling Coaching Consulting Consulting 167

ChurnZero

MARCH 14, 2025

Will CSMs struggle to maintain a customer-first mindset and spend all their time on upsells, rather than learning about their big picture goals and helping them navigate the path to get there? Will the customer trust their customer success manager (CSM) if theyre more focused on dollars and cents than building a relationship with them?

Upselling 52

Upselling Sales Customer retention Consulting 52

Calabrio

FEBRUARY 14, 2025

Leverage workforce optimization solutions Workforce optimization (WFO) tools, such as workforce management (WFM) and quality management solutions , help ensure the right number of agents are scheduled at the right times, avoiding overstaffing while maintaining service levels. Ready to optimize your cost-quality balance?

Contact Center 52

Contact Center Average Handle Time Upselling Coaching 52

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core .

Upselling 118

Upselling Enterprise Accountability Metrics 118

ShepHyken

FEBRUARY 11, 2022

Ideally, you’d have this synced up with your customer service tool to track all customer interactions in a single space. . After auditing your order confirmation sequence and ensuring customers have some peace of mind, you can dive deeper into some post-purchase strategies, such as upselling and cross-selling. .

Customer Experience 174

Customer Experience Upselling Marketing Personalization 174

ShepHyken

OCTOBER 1, 2022

This week, we feature an article by Dmitry Dragilev, Founder of the keyword and SEO tools, TopicRanker.com , JustReachOut , and Chief SEO Geek. But because customer support wasn’t sharing information with our sales team, the customer would also get sales messages trying to upsell on the next tier. .

Sales 174

Sales Marketing Customer Service Upselling 174

TechSee

SEPTEMBER 7, 2021

Technicians in all industries need the tools and knowledge to correctly diagnose customers’ issues, and to repair and install parts and devices. Implementing visual guidance tools beyond remote support can also help with quality assurance. More efficient tools are the key to improving onboarding performance and reducing training times.

Technical Support 191

Technical Support Sales Upselling Coaching 191

Totango

NOVEMBER 21, 2024

Imagine a tool that not only predicts customer churn with laser precision but also unlocks new avenues for growth, ensuring your business thrives in today’s competitive landscape. Welcome to the future of customer success with Unison. Executives can forecast revenue with more confidence than ever, thanks to these insights.

Chief Customer Officer 62

Chief Customer Officer Enterprise Upselling Sales 62

Vistio

DECEMBER 9, 2024

By using data to identify individual gapswhether its de-escalation techniques, technical troubleshooting, or upselling skillsyou can tailor training to meet each agent where they are. With tools like ServiceSim, agents can practice during their downtime, tackling areas they feel uncertain about in a way that fits their schedule.

First call resolution 52

First call resolution Upselling Scripts Coaching 52

ShepHyken

JULY 31, 2020

It is a great growth hacking tool for companies with continually evolving standards as it merges CX and customer service to help the customer understand your novel offerings, all the while increasing upselling opportunities and shortening the sales cycle. Exploit AI-Powered Tools to Automate Common Queries.

Customer Experience 216

Customer Experience Customer Service Chatbots Upselling 216

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. Here we’ll look at six of the most common signs you need a new CS tool. This is because CRM tools are designed to manage customer relationship data, not customer success outcomes.

Upselling 98

Upselling CRM Revenue potential Feedback 98

ShepHyken

NOVEMBER 15, 2023

They deploy every VoC tool at their disposal only to find that analyzing and actioning huge and diverse data sets is far from easy. Cross-functional teams can then take a holistic view of this journey data and, rather than re-design the journey, manage it across the business to realize upsell, cross-sell, and retention opportunities.

Morale 153

Morale Feedback Upselling Surveys 153

ProProfs Blog

DECEMBER 4, 2020

The marketing team can do thorough audience research using tools like Google Analytics and social media analytics to compile data on existing customers and social audience such as: Age. Identify Opportunities to Upsell & Cross-sell. But the question is, how is marketing team helping your business upsell and cross-sell products?

Marketing 147

Marketing Customer Service Upselling Customer Support 147

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results. Leverage satisfied customer responses for upselling conversions and referrals.

Upselling 108

Upselling Surveys Analytics Customer retention 108

CSM Magazine

JANUARY 28, 2025

By offering knowledge bases or self-service tools, you reduce the burden on your customer support team while ensuring customers can find quick and accurate resolutions. A productivity app, for example, can educate users on features via step-by-step tutorials, allowing them to engage with the tool more effectivelyfaster.

Education 52

Education Upselling SaaS Self service 52

TechSee

JUNE 23, 2021

Beyond using the tool to help them ‘see what their customers see,’ they could leverage the collected visual data to take their customer service to the next level. Using computer vision, they could give ‘smart eyes’ to their self-service tools that tended to fail.

Self service 168

Self service Enterprise Upselling Technology 168

CCNG

JULY 3, 2024

While modern businesses leverage advanced technologies and tools to create an impactful CX, the most meaningful aspect of customer experience management is in the ‘human touch.’ These advanced tools enable contact centers to deliver personalized, efficient, and rich customer experiences while optimizing operational efficiency.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

TechSee

MAY 24, 2021

But to accomplish this, security firms need sophisticated tools that will make this process quick and easy. If self-service is preferred, image recognition capabilities can be integrated into existing conversational tools, enabling interactive and personalized AR-powered visual ?assistance Turn a profit from upsells.

Upselling 124

Upselling Self service Wireless Contact Center 124

ShepHyken

NOVEMBER 20, 2017

Stats and facts prove that a personalized experience allows you to upsell, cross-sell and create customer loyalty. Why Memory Is Your Most Powerful Tool For Building Customer Relationships by Yannis Kotziagkiaouridis. With the right data, you can create an experience that sets you apart from your competition with a better CX.

Customer Service 96

Customer Service Personalization Upselling Self service 96

Totango

FEBRUARY 12, 2025

Maintain predictable retention metrics while identifying cross-sell or upsell opportunities. The role of automation and customer success platforms Managing customer health at an enterprise scale is nearly impossible without automated tools. Navigate complex purchase decisions influenced by multiple stakeholders.

Enterprise 62

Enterprise Metrics Accountability Construction 62

Integrity Solutions

MARCH 11, 2025

A glut of technology tools and platforms have been introduced to help in this area, but sometimes the technology creates even more barriers. Tools and Technology for Effective Sales Operations From automation to analytics to communication, technology is integral to modern sales operations.

Sales 52

Sales Metrics CRM Coaching 52

Totango

AUGUST 11, 2021

In a digital environment, customer experience revolves around technology, making automation and artificial intelligence some of the most important tools for enhancing experience. Deploy Automation and Artificial Intelligence. Make sure your customer service is consistently high by adhering to well-designed standard operating procedures.

Best practices 118

Best practices Customer Experience Upselling Interactive Voice Response 118

Totango

JUNE 28, 2021

Offering a limited free version of a product serves a number of important marketing and sales functions, including: Providing a promotional tool to build brand awareness. Creating opportunities for premium upsells. These uses make your freemium strategy a powerful and versatile marketing and sales tool.

Upselling 96

Upselling SaaS Best practices Sales 96