Training Related Topics 
ShepHyken
JULY 2, 2024
First, take care of the customer and then train them for next time. Or, train the customer while you help them. To do that, it will take time to train customers to use your technology. For Lance, the employee could have done it for him, then taken him to the kiosk and showed him how to do it the next time.
ShepHyken
JANUARY 30, 2024
We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget. It’s how a customer is treated at every step of doing business with you.
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Callminer
AUGUST 26, 2024
Learn how the call center has been modernized with call center training software that monitors agent performance, provides continuous data insights, and supports agents with immediate feedback.
Callminer
JULY 25, 2024
Read this blog to learn how call centers can invest in training to upskill agents in their communication and support skills, in turn improving the call center’s overall performance.
Advertiser: Skilljar
In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.
AWS Machine Learning
NOVEMBER 27, 2024
Across diverse industries—including healthcare, finance, and marketing—organizations are now engaged in pre-training and fine-tuning these increasingly larger LLMs, which often boast billions of parameters and larger input sequence length. This approach reduces memory pressure and enables efficient training of large models.
ShepHyken
JULY 23, 2021
Most online employee training software includes collaboration tools such as file sharing, discussion groups, and virtual meetings. Many employee training platforms include features such as whiteboards that allow users to build off of one another’s ideas with the help of notes, sketches, and diagrams. . Here’s why: .
Advertiser: Skilljar
In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.
Advertiser: Skilljar
Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.
Advertiser: Skilljar
In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.
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Enhance agent training and quality assurance. In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost.
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How to improve model accuracy with training data. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. How to test AI ASR solutions. Download our solution brief now.
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How you can label, train and deploy speech AI models. Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
He’ll also cover the basics of building and fostering successful working relationships with your SMEs, so you can minimize or prevent similar problems in the future!
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