Toister Performance Solutions

NOVEMBER 14, 2024

This plan will help you train employees who serve customers over the phone. This training plan uses a unique approach to training videos. Step 1: Create a training plan. Tell your team about the training and what to expect. Tell your team about the training and what to expect. Why is it important?

Customer Service 93

Customer Service Coaching Best practices Contact Center 93

ShepHyken

OCTOBER 14, 2022

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. However, this is only possible if they are trained the right way. . Why Your Customer Service Needs Online Training . Determine Customer Training Type .

Customer Service 191

Customer Service Customer Support Marketing Metrics 191

Vistio

NOVEMBER 4, 2024

It’s natural to think that more training leads to better-prepared, more skilled agents. Yet, in reality, too much training can actually hinder performance. This “training mirage” often creates a false sense of preparedness, leaving employees overwhelmed rather than empowered.

Personalization 52

Personalization Best practices Technology 52

Myra Golden Media

JUNE 18, 2021

For Jack Cooper University , I produced a ten week conflict resolution training. Here’s our week eight video training. I loved every minute of this interactive training project! Learn about my customized 30-minute video training for your team, shot from my broadcast studio in Tulsa.

Management 317

Management Customer Experience 317

Myra Golden Media

APRIL 28, 2021

When we moved to Q & A, Sherry asked a question about training and supporting remote agents: Our contact center agents will work remotely for the foreseeable future. I’m concerned about training my agents and supporting them. I’m a contact center supervisor who trains, yet I don’t have a training background.

Customer Service 317

Customer Service Morale Contact Center Call Center 317

AWS Machine Learning

NOVEMBER 20, 2024

Large language models (LLMs) are AI systems trained on vast amounts of text data, enabling them to understand, generate, and reason with natural language in highly capable and flexible ways. In this post, we explore how FP8 optimization can significantly speed up large model training on Amazon SageMaker P5 instances.

Automotive 68

Automotive APIs Engineering Technology 68

Contact Center Pipeline

JUNE 8, 2021

The world of contact center training is complicated. Trainers are responsible for helping the onboarding process run smoothly for new agents by delivering the best possible training program tailored to the training class and industry.

Contact Center 264

Contact Center Entertainment Personalization Call Center 264

CCNG

MAY 6, 2021

If simulation training isn’t part of your training regimen now, it will be soon. Today I’m going to show you why I’m so confident that simulation training is in your future and how you can approach the process to gain the most benefit for your call center. We had just come from training and hadn’t received much practice.

Call Center 195

Call Center Banking Technology Surveys 195

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Sales 88

Sales Coaching Marketing Scripts 88

Toister Performance Solutions

APRIL 11, 2024

This training plan is for customer service managers and trainers. This training plan uses a micro-learning approach. It makes training easier to schedule and improves retention. Step 1: Create a training plan. Tell your team about the training and what to expect. The exercise files from the course.

Customer Service 103

Customer Service Feedback Customer emotions Management 103

Steve DiGioia

JULY 10, 2023

Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. Was it worth training these employees or was it money down the drain? Employers invest significant time, energy, and resources into training new hires, only to see them leave shortly after.

Technology 130

Technology Personalization Customer Service Management 130

Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. A strong call center training program should not just be part of your onboarding process. Still have questions about call center training? What is Call Center Training? Don’t just pick one.

Call Center 141

Call Center Contact Center Coaching Gamification 141

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. Customers service training ideas for better brand advocacy.

Customer Service 399

Customer Service Morale Sales Coaching 399

The Northridge Group

AUGUST 14, 2023

One of the best places to start developing this culture is by implementing the proper onboarding and ongoing training. The Need for Better Training and Enhanced Experiences In 2021, overall contact center attrition reached 42% , and organizations with more than 5,000 associates had as much as 50% attrition.

Contact Center 120

Contact Center Coaching Morale contact center associations 120

ShepHyken

MARCH 25, 2020

They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training. However, the key to sustaining this type of training can be as simple as constant reminders and reinforcement. Applause for those that do!)

Customer Service 267

Customer Service B2C B2B Management 267

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize is excited to announce automatic training for solutions. Solution training is fundamental to maintain the effectiveness of a model and make sure recommendations align with users’ evolving behaviors and preferences. For this post, you configure automatic training in the training parameters.

Personalization 122

Personalization Engineering Management Marketing 122

ShepHyken

NOVEMBER 20, 2020

Before you train your employees on how to provide amazing customer service, you need to clearly define what it means. Here are some great examples: Shepard virtual training course. Consider having on-site training workshops by customer service experts. Consider having an educational budget to address training needs.

Customer Service 371

Customer Service Chatbots Education Feedback 371

Vistio

OCTOBER 15, 2024

High turnover rates can be costly for companies, both in terms of training new hires and in the potential loss of institutional knowledge and customer satisfaction. For example, by analyzing training data, companies can discover how an agent’s initial experience in the organization may influence their longevity.

Analytics 52

Analytics Coaching Morale Metrics 52

Peter Lavers

FEBRUARY 27, 2018

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now! When customer support representatives start at a company, they usually get a bit of training upfront.

Customer Service 249

Customer Service Coaching Chatbots Best practices 249

Myra Golden Media

JUNE 8, 2018

The outcome of this training is employees who possess the soft skills to make customers feel heard and understood, politely lead conversations and assertively bring calls to closure. Take my Call Control Online training for free, and then share it with your employees. Learn more about my online customer service training.

Customer Service 281

Customer Service Customer Experience 281

AWS Machine Learning

MARCH 28, 2024

Large language models (LLMs) are generally trained on large publicly available datasets that are domain agnostic. For example, Meta’s Llama models are trained on datasets such as CommonCrawl , C4 , Wikipedia, and ArXiv. The resulting LLM outperforms LLMs trained on non-domain-specific datasets when tested on finance-specific tasks.

Finance 122

Finance Metrics Banking Engineering 122

Vistio

OCTOBER 7, 2024

One of the most persistent issues facing contact centers is agents leaving training programs without the skills they need to perform effectively on the job. So, why do agents graduate from training programs with missing skills? Solution: Training should be immersive and connected to real business outcomes.

Contact center software 52

Contact center software Coaching Contact Center Technology 52

CX Global Media

OCTOBER 15, 2018

To be intentional and proactive in their response, executives are investing in the transformation of their training courses in leadership for supervisors because the frontline is where the customer-centric battle will be won. Supervisor Training Reset. Being a good agent does not translate to being a good supervisor.

Contact Center 269

Contact Center Morale Call Center Metrics 269

ShepHyken

AUGUST 14, 2023

Training is crucial in aligning employees with the brand’s unique experience. If new hires don’t receive the same training as the rest of the team, the result is inconsistency, which can create a disconnect with customers. ” About: Barry LaBov is the founder of LABOV Marketing and Training in Fort Wayne, Indiana.

Marketing 156

Marketing Customer Experience Employee engagement Customer Service 156

CSM Magazine

NOVEMBER 7, 2024

However, cross-department training fills these gaps by connecting support staff with vital knowledge from sales, product, and marketing teams that are better equipped with that requisite knowledge. Service representatives learn to blend immediate problem-solving with relationship development through structured cross-training.

Customer Service 52

Customer Service Finance Sales Marketing 52

TELUS International

MAY 18, 2021

Every AI and machine learning project requires training in order to excel. Learn what AI training is, how it works and discover some tips for success.

Technology 199

Technology 199

AWS Machine Learning

SEPTEMBER 18, 2024

It is important to consider the massive amount of compute often required to train these models. When using compute clusters of massive size, a single failure can often throw a training job off course and may require multiple hours of discovery and remediation from customers. In recent years, FM sizes have been increasing.

Scripts 112

Scripts Metrics Management Accountability 112

AWS Machine Learning

MAY 23, 2024

By utilizing sparse expert subnetworks that process different subsets of tokens, MoE models can effectively increase the number of parameters while requiring less computation per token during training and inference. This enables more cost-effective training of larger models within fixed compute budgets compared to dense architectures.

APIs 130

APIs Engineering Scripts Construction 130

Call Center Weekly

OCTOBER 30, 2017

By Sean Hawkins Two of the common reasons I hear regarding a lack of agent training, are no money and no time. This answer is unacceptable simply because there are many alternative methods of training and development available. Understanding how your staff prefers training, will aid in the success of your development program.

Government 240

Government Contact Center Consulting Consulting 240

AWS Machine Learning

SEPTEMBER 26, 2024

Trained on the Amazon SageMaker HyperPod , Dream Machine excels in creating consistent characters, smooth motion, and dynamic camera movements. Model parallel training becomes necessary when the total model footprint (model weights, gradients, and optimizer states) exceeds the memory of a single GPU.

Scripts 119

Scripts APIs Metrics Management 119