Training Related Topics 
Toister Performance Solutions
NOVEMBER 14, 2024
This plan will help you train employees who serve customers over the phone. This training plan uses a unique approach to training videos. Step 1: Create a training plan. Tell your team about the training and what to expect. Tell your team about the training and what to expect. Why is it important?
AWS Machine Learning
NOVEMBER 27, 2024
Across diverse industries—including healthcare, finance, and marketing—organizations are now engaged in pre-training and fine-tuning these increasingly larger LLMs, which often boast billions of parameters and larger input sequence length. This approach reduces memory pressure and enables efficient training of large models.
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ShepHyken
JULY 2, 2024
First, take care of the customer and then train them for next time. Or, train the customer while you help them. To do that, it will take time to train customers to use your technology. For Lance, the employee could have done it for him, then taken him to the kiosk and showed him how to do it the next time.
Toister Performance Solutions
FEBRUARY 21, 2025
This plan will help you train employees who serve internal customers. The training plan guides you through the Serving Internal Customers course on LinkedIn Learning. The training plan guides you through the Serving Internal Customers course on LinkedIn Learning. Step 1: Create a training plan. See more here. )
Advertiser: Skilljar
In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.
TeleDirect
MARCH 13, 2025
Best Practices for Training Call Center Agents for Exceptional Customer Service Best Practices for Training Call Center Agents for Exceptional Customer Service play a crucial role in ensuring customer satisfaction, boosting efficiency, and maintaining a positive brand reputation. Why Training is Essential for Call Center Agents 1.
ShepHyken
JANUARY 28, 2025
Only the Front Line Needs Customer Service Training: Everybody in an organization is responsible for their role in customer service. Customer Training Is a One-Time Event: Many companies include a customer service training module in their onboarding. I like to say, Customer service training isnt something you did.
Advertiser: Skilljar
In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.
Advertiser: Skilljar
Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.
Advertiser: Skilljar
In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.
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Enhance agent training and quality assurance. In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost.
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How to improve model accuracy with training data. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. How to test AI ASR solutions. Download our solution brief now.
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How you can label, train and deploy speech AI models. Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
He’ll also cover the basics of building and fostering successful working relationships with your SMEs, so you can minimize or prevent similar problems in the future!
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