Liveops

NOVEMBER 16, 2018

What challenges do call centers traditionally face during the holidays? The process of recruiting, onboarding, and training seasonal help places a monumental strain on brick-and-mortar call centers. Virtual agents also have a greater capacity to learn. Another key difference is flexibility.

Virtual Agent 81

Virtual Agent virtual call center Call Center Coaching 81

aircall

DECEMBER 30, 2016

A virtual call center lets your business hit the ground running more easily. A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist.

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

aircall

DECEMBER 30, 2016

A virtual call center lets your business hit the ground running more easily. A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist.

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

Fonolo

MARCH 30, 2020

How do you as a call center manager help your team transition from office to home, while keeping performance on track and dealing with a wave of newly-remote customers? Here are 5 tips on managing your virtual call center team. Set Clear Expectations with Your Virtual Support Team.

Contact Center 133

Contact Center Management virtual call center Call Center 133

CSR Inc.

JULY 17, 2016

Earlier this month, I discussed the growing trend towards home-based call center agents. But the role of tech in the call center industry stretches well beyond enabling virtual agents. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity.

Call Center 48

Call Center Technology Gamification Coaching 48

Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

aircall

OCTOBER 7, 2016

Supervises and co-ordinates call center agents and liaises with management. Will serve as the intermediary between agents and manager, and will weigh in on day-to-day matters. Leads the initial call center training program, and any additional courses. Where can I look for call center jobs near me?

Call Center 48

Call Center First call resolution call center software Telemarketing 48