ShepHyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others.

Transportation 344

Transportation Customer Service Personalization Customer Experience 344

Beyond Philosophy

NOVEMBER 7, 2016

McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game. Honda paid for parking for all the fans that drove Hondas to a Los Angeles Angels of Anaheim game.

Transportation 419

Transportation Customer emotions Coaching Employee engagement 419

Beyond Philosophy

MAY 18, 2018

it helped people transition to a new mode of transportation. Or that the automobile replaced the horse for transport. The horse’s head also was a fuel tank, by the way! To read more about it, please click here. The Horsey Horseless is funny now, but it was essential at the time. Or that Toys R Us is gone.

Transportation 296

Transportation Consulting Consulting Customer Experience 296

Beyond Philosophy

MARCH 27, 2021

Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. What do the song “Fine Line” by Hootie and the Blowfish and the scent of air conditioning have in common? They are two things my family associates with taking holidays in the US.

Transportation 369

Transportation Consulting Consulting Call Center 369

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Customer Experience 374

Customer Experience Transportation Feedback Metrics 374

ShepHyken

FEBRUARY 26, 2020

If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. It is a prime example of being easy and frictionless. People will even pay more for convenience. ® is another great example. ® line, which is typically much faster.

Customer Experience 305

Customer Experience Transportation Personalization Accountability 305

Cyara

AUGUST 24, 2023

Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

Transportation 67

Transportation Chatbots Customer Experience 67

Beyond Philosophy

NOVEMBER 4, 2018

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Hyken’s Six Areas for Making Your Experience Convenient. Reduce friction: Where in the process can you make it easier?

Customer Experience 405

Customer Experience Banking Transportation Entertainment 405

Beyond Philosophy

MARCH 9, 2018

And then the Texas Department of Transportation hired an ad agency that looked at the worst offenders – men between the ages of 16-24. Anti-littering campaigns along the lines of “Please Don’t be a Litterbug” and “Keep America Beautiful” weren’t making a dent in the problem.

Transportation 445

Transportation Consulting Consulting Marketing 445

Cisco - Contact Center

APRIL 11, 2023

Today’s transportation blog is guest authored by Andreas Nordgren, Leader, Business Development, Cisco Meraki. As I travel by plane or train, there is often a frustration along the journey when… Read more on Cisco Blogs

Transportation 71

Transportation 71

Beyond Philosophy

MARCH 23, 2018

Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. She had taken the same flight a few years before, but it had taken less time back then. How could she be early for a flight that was taking longer? What was really going on here?

Airlines 310

Airlines Management Transportation Consulting 310

Call Design

OCTOBER 12, 2022

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. The choice was easy.” Learn more about the Alvaria Workforce Engagement Management (WEM) Suite.

Transportation 78

Transportation Management Employee engagement Consulting 78

Call Design

OCTOBER 12, 2022

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. The choice was easy.”. Learn more about the Alvaria Workforce Engagement Management (WEM) Suite. About Alvaria.

Transportation 78

Transportation Management Employee engagement Consulting 78

Beyond Philosophy

JUNE 29, 2016

For transportation, we have Uber and Lyft. This is the dark side of the sharing economy, where savvy entrepreneurs can set up a website and interface that makes it easy for anyone to find and do business with individual property owners and independent contractors. For accommodations, there’s Airbnb and VRBO.

Transportation 282

Transportation Consulting Consulting Personalization 282

Beyond Philosophy

NOVEMBER 8, 2018

For years, telecom, finance, and the transportation sectors have been regulated monopolies. He explained on a recent podcast the reason improving Customer Experience is such a hot trend in the Middle East has been the liberalization of markets there.

Customer centricity 385

Customer centricity Transportation Consulting Consulting 385

ShepHyken

MAY 30, 2018

Is all they want transportation? Questioning the “why” behind the “what,” you get a better understanding of what’s driving decisions, and as a result, can create a better customer experience. Why does a person want a fancy red sports car? What’s driving that desire? There is more to it than that.

Transportation 251

Transportation Personalization Customer Experience Sales 251

Beyond Philosophy

AUGUST 21, 2020

If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. Professor Melumad says when the participants in their study felt more comfortable, they were more comfortable sharing personal and intimate information. This behavior is called Attentional Blindness.

Transportation 448

Transportation Surveys Consulting Consulting 448

Beyond Philosophy

JANUARY 14, 2016

Transportation Secretary, Anthony Foxx, explained that it is the manufacturer’s obligation (by federal law) to report warnings about safety issues. But what’s worse, this isn’t the first fine related to safety regulations. They were fined $105 million in civil penalties because of “ lagging efforts to address safety defects.”.

Transportation 253

Transportation Consulting Consulting Engineering 253

Beyond Philosophy

MAY 31, 2019

In other words, we got used to the idea of riding trains and other transport at high rates of speed, and we don’t worry anymore. Now we travel at hundreds of miles an hour with no concern for melting or reproductive organs flying out of anyone.

Technology 239

Technology Transportation Consulting Consulting 239

JustCall

AUGUST 8, 2023

By accurately forecasting market trends and analyzing data, AI algorithms can optimize service levels, reduce transportation costs, and ultimately save money. AI algorithms can suggest efficient routes and distribution strategies by analyzing factors such as inventory levels, demand patterns, and transportation networks.

Transportation 52

Transportation Chatbots Engineering Enterprise 52

Beyond Philosophy

MAY 7, 2020

Even the TSA (Transportation Security Administration) gets this idea of segmenting based on skills and experience. You would have thought that there would be some way of segmenting the market to route calls to different levels of technical support instead of having everyone start the same.

Customer centricity 436

Customer centricity Technical Support Consulting Consulting 436

Beyond Philosophy

AUGUST 20, 2020

If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. Professor Melumad says when the participants in their study felt more comfortable, they were more comfortable sharing personal and intimate information. .

Transportation 870

Transportation Surveys Consulting Consulting 870

Myra Golden Media

MAY 14, 2021

Q “I work in public transportation, and we still have strict mask requirements. I’ve had customers snatch the complimentary mask out of my hand and throw it on the floor. A woman flipped me off and said something profane. Many customers don’t acknowledge me when I politely tell them to wear a mask.

Transportation 199

Transportation Customer Service Customer Experience 199

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Customer service in the auto transport industry can be improved by implementing a customer-centric approach, offering clear communication, providing regular updates, and promptly addressing any concerns.

Transportation 52

Transportation Customer Service Automotive Customer centricity 52

CSM Magazine

AUGUST 17, 2023

Planning transportation for a large group can be challenging. This blog post will compare and contrast coach bus and shuttle bus rentals , examining the key factors travelers should consider when deciding between these two popular group transportation options.

Transportation 52

Transportation Coaching Entertainment 52

Beyond Philosophy

DECEMBER 22, 2016

Ever sat near a weirdo on public transportation or ridden with a cabbie that makes you uncomfortable? Who hasn’t queued up, unloaded the trolley onto the counter behind a person only to realize with dismay that the object in that person’s hand is not a credit or debit card but instead a check book? The very thought makes me cringe.

Transportation 321

Transportation Consulting Consulting Personalization 321

ProProfs Blog

OCTOBER 30, 2020

While employees work from home at present, returning to work depends on several factors like employee health and mental well-being, local and national law guidelines, transportation availability, and so on. Transportation Challenges. Will this sentiment change when the COVID-19 situation gets better and public transport opens up?

Surveys 153

Surveys Transportation Government Education 153

CCNG

MAY 18, 2022

And the complexity of figuring out which personal and business supplies need to be transported back and forth on any given day. Complexity – There will be the complexity of creating new schedules – the employee’s, their family’s (including childcare), and coordinating with the schedules of teammates.

CCNG 195

CCNG Transportation Personalization 195

Beyond Philosophy

SEPTEMBER 6, 2018

Goldsmith says another way scarcity occurs in the consumer realm is when the shelves look empty at a store like they do when there is severe weather or a transportation strike. These phrases create a sense of urgency in the mind of the consumer.

Marketing 53

Marketing Transportation Customer emotions Consulting 53

Steve DiGioia

JUNE 12, 2017

It also included the specific school address and directions, school contact and housing information and a transportation map. The individual listings were classified by school with most of the major colleges and universities in New Jersey represented. This was my nirvana!

Transportation 164

Transportation Customer Care Customer Service 164

ShepHyken

MAY 1, 2017

So when a several big brands in the beverage, transportation, banking and airline industries were suddenly in the global media hot seat, we had a laugh and productive conversations behind the scenes. (Brian Solis) My friends Rob Cottingham, Gerard Francis Corbett and I have had some fun lately.

Customer Service 218

Customer Service Transportation Entertainment Airlines 218

ShepHyken

MARCH 28, 2023

Some people love a fancy, expensive sports car, while others just want reliable transportation. Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience.

Transportation 170

Transportation Engineering Sales Customer Service 170

Beyond Philosophy

NOVEMBER 3, 2014

Both of these challenges present obstacles to reliable delivery windows, not to mention food storage for transportation, i.e., the ice cream melts by the time it gets to the consumer’s house. The biggest ones are that the companies will need to handle the challenges that delivery presents in some areas of the U.S.

Marketing 220

Marketing Transportation Customer emotions Customer centricity 220

ShepHyken

JANUARY 19, 2018

Instead of shipping hundreds or thousands of small orders to individual residences, retailers can use their own transportation to ship bulk orders to the brick and mortar store for placement into the parcel lockers. For retailers, this final-mile delivery solution can save both time and money.

Transportation 185

Transportation Metrics Customer Experience Customer Support 185

AWS Machine Learning

APRIL 26, 2024

strip() print(response) The following is the output: The development of transportation systems, such as railroads and steamships, impacted global trade and cultural exchange in a number of ways. One of the most significant impacts of the development of transportation systems was the way it facilitated global trade.

Transportation 133

Transportation Scripts Accountability Benchmark 133

Cisco - Contact Center

FEBRUARY 27, 2024

The rapid rollout of 5G technology has marked a historic milestone in the evolution of mobile connectivity. According to research firm Omdia , 5G subscriptions surged from 1.4 billion in the middle of… Read more on Cisco Blogs

Transportation 69

Transportation Technology Wireless 69

Cisco - Contact Center

APRIL 27, 2023

As climate change and the potential to facilitate a transition to a low-carbon economy are becoming a centerstage conundrum across the globe, there is an important focus on decarbonizing the… Read more on Cisco Blogs

Transportation 60

Transportation 60