AWS Machine Learning

MARCH 31, 2023

The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.

Virtual Agent 95

Virtual Agent Self service Transportation Customer Experience 95

Creative Virtual

JANUARY 8, 2019

Our customer, Transport for New South Wales, won an impressive three awards for their RITA chatbot during 2018! I couldn’t be more proud of what our team has achieved, and it was beyond what I had dreamt for Creative Virtual. It’s an absolute joy working with our great people and some of the world’s leading organisations.

Virtual Agent 40

Virtual Agent Chatbots Transportation Best practices 40

AWS Machine Learning

AUGUST 30, 2023

For example, see how Kentucky Transportation Cabinet reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. The LLM-powered QnABot can also play a pivotal role as an automated real-time agent assistant.

Self service 128

Self service APIs Transportation Contact Center 128

Creative Virtual

OCTOBER 9, 2020

A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents. For example, Virtual Agent Roger for Rest is available on the web as well as through Google Home. If you want to offer phone as a contact point for self-service, you need STT and TTS.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

Liveops

JANUARY 16, 2019

Think of Uber’s disruption of the taxicab industry, based largely on identifying waste and opportunities for innovation in transporting people and now products such as restaurant meals. Read 8 Ways New Agents are Evolving the Traditional Model. Learn more.

Enterprise 87

Enterprise Transportation Virtual Agent Sales 87

Interactions

JUNE 2, 2022

Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. So, what does this mean for CX in the travel industry? A spike in guest inquiries due to confusion, cancellations, changes in plans and, frankly, forgetting how to travel.

Self service 62

Self service Transportation Virtual Agent APIs 62

CSM Magazine

APRIL 7, 2022

Stuart Dorman, Sabio’s Chief Innovations Officer, said : “Console allows users to easily map channels to the relevant ‘bot’ and handles the complexity of media transport and session management, allowing customers to build rich, omni-channel experiences.

Customer Experience 52

Customer Experience Transportation Virtual Agent APIs 52