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Without the right Intelligent VirtualAgent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Whether a guest is making a reservation or in the middle of their travel, when they contact you, they do not want to be kept waiting on hold.
AI-powered multi-agent systems (Multiple AI teamwork) Instead of a single AI handling everything, multi-agent systems involve multiple AI models working together to perform tasks more efficiently. Example : AI-powered smart cities where different AI systems manage traffic, energy usage, and public transportation simultaneously.
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