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Beyond Philosophy
FEBRUARY 14, 2020
The post A Glimpse To The New Trends In Humanizing Technology appeared first on Customer Experience Consulting. To subscribe to The Intuitive Customer and never miss a podcast, please click here. This podcast is produced by Resonate Recordings. Click here to see how they can help you.
Beyond Philosophy
MARCH 19, 2020
The post Emerging Trends Revealed in Unique CX Research appeared first on Customer Experience Consulting. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX.
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Callminer
FEBRUARY 23, 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. Technological Trends. Attention to Detail.
Callminer
FEBRUARY 22, 2021
Read this blog to learn about the 25 top trends for 2021 in call center technology.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond.
Callminer
OCTOBER 10, 2023
From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.
Callminer
DECEMBER 26, 2023
Read this blog for five AI trends impacting organizations in the year ahead. As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly.
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One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence. How to leverage AI to drive cloud-based solutions in contact centers. How to combine the human element with automation, rather than replacing them.
Speaker: Roger Lee, VP Customer Success, Gridspace
Monitoring calls for trends and KPIs in real-time. During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days, e.g., Automating internet and audio quality checks for remote agents. Streamlining agent evaluations with real-time dashboards.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
This session will cover key metrics used to determine ROI. It will also cover the type of VOC measurements that can be utilized in any business environment, be it B2B, B2C, or B2B2C.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
Customer Experience is the new black. NPS and Loyalty are the new shiny. Companies are investing millions in improving CX. But our research indicates customer loyalty is simply the wrong thing to be measuring. It is hard to correlate loyalty metrics with business results.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
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