Trends Related Topics 
CCNG
AUGUST 7, 2024
Numerous BPO trends have emerged that offer a way to reduce expenses and improve CX. As new technology emerges for contact centers, business process outsourcing (BPO) is rapidly shifting. 59% of organizations cite cost savings as the number one reason they outsource. Working with a BPO provider can bring cost savings in many ways.
CCNG
NOVEMBER 13, 2024
A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service, demanding a new strategy for success. This convergence reflects a broader trend toward unified, end-to-end customer service platforms that leverage AI for personalized, frictionless experiences across channels.
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CCNG
JULY 10, 2024
Navigating through technological advancements and shifting customer expectations, staying updated with the latest trends is no longer a luxury—it’s a necessity. These trends are not just shaping the future—they’re redefining the very essence of customer interaction and satisfaction.
Callminer
OCTOBER 10, 2023
From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond.
CCNG
SEPTEMBER 11, 2024
The technological advancements of recent years have paved the way for transformative trends that are reshaping how contact centers operate, deliver services, and engage with customers. Staying abreast of these trends is key to driving success and redefining the future of contact center operations.
Callminer
DECEMBER 26, 2023
Read this blog for five AI trends impacting organizations in the year ahead. As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly.
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One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence. How to leverage AI to drive cloud-based solutions in contact centers. How to combine the human element with automation, rather than replacing them.
Speaker: Roger Lee, VP Customer Success, Gridspace
Monitoring calls for trends and KPIs in real-time. During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days, e.g., Automating internet and audio quality checks for remote agents. Streamlining agent evaluations with real-time dashboards.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
This session will cover key metrics used to determine ROI. It will also cover the type of VOC measurements that can be utilized in any business environment, be it B2B, B2C, or B2B2C.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
Customer Experience is the new black. NPS and Loyalty are the new shiny. Companies are investing millions in improving CX. But our research indicates customer loyalty is simply the wrong thing to be measuring. It is hard to correlate loyalty metrics with business results.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
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