Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales
ShepHyken
SEPTEMBER 24, 2021
Having a dedicated team of Customer Success managers is a much better strategy for companies who want to focus on keeping their existing customers happy while looking for opportunities for upsell. By having greater visibility into the practicalities, they are trained to seed the idea of upsells and cross-selling.? .
Let's personalize your content