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Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales

ShepHyken

Having a dedicated team of Customer Success managers is a much better strategy for companies who want to focus on keeping their existing customers happy while looking for opportunities for upsell. By having greater visibility into the practicalities, they are trained to seed the idea of upsells and cross-selling.? .

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5 Top Customer Service Articles of the Week 6-7-2021

ShepHyken

How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. That’s the famous McDonald’s upsell question. It’s an upsell, and one that makes the customer glad they bought. My take on the upsell and cross-sell is that if you don’t do it when you should, it’s bad customer service.

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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

ShepHyken

More cross-selling and upselling opportunities Targeting customers with personalized recommendations can generate significant revenue growth. The same goes for upselling—47% of companies report that 11-30% of their revenue comes from upselling. But it doesn’t come easy. But it doesn’t come easy.

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Stop renewals and upsells from dragging out through the holidays with four simple steps

ChurnZero

To avoid hounding your customers for renewals and upsells during the holiday season, try using Blind Zebra’s Q4 deal accelerator. This simple tool will give you extreme clarity on your open renewal and upsell opportunities and, in turn, allow your customers (and you) to enjoy the holiday season! This comes down to efficiency.

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How Intent Data Helps Marketers Convert A-List Accounts

We’ll walk you through how intent data can elevate your marketing operation, including how it helps you: Easily prioritize accounts Craft engaging content that converts Retain and upsell customers

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Amazing Business Radio: Devin Poole

ShepHyken

When customers call about a problem and interact with support agents whose goal is to resolve the issue and teach them about the best ways to use the company instead of upselling, they become more valuable to the company’s bottom line in the long term. Is upselling good customer service? This episode of?

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How AI Transforms Customer Support Into Customer Engagement with Christina McAllister

ShepHyken

By having real conversations, businesses can strengthen relationships and even create opportunities for more revenue through upselling. The ability to personalize relationships, even through beneficial upsells, marks a new era of customer service.” ” “The average handle time is not a customer experience metric.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

See how sales can use real-time transcription to identify upsell opportunities and increase revenue. In this session, you will: Discover opportunities for agent enablement tools to increase first call resolution. Learn about advances in Conversational AI/Voicebots to reduce agent load.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.