Quality Contact Solutions

DECEMBER 31, 1969

Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. You answer the phone, look up answers for customers or prospects, solve problems, enter orders, upsell or cross sell, and note all the details in your CRM. Well… not really. Meet Melissa Werth.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

Global Response

MAY 1, 2023

Some of the services an outbound call center may offer include: lead generation telemarketing audience surveys upselling and cross-selling customer success and clienteling While outbound call centers are less crucial than inbound call centers, they still play an important role for many businesses.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

Hodusoft

DECEMBER 16, 2022

Read Also: The Five Most Compelling Reasons to Automate your Call Center KPIs lik e First Call Resolution , CSAT, average handling time, etc., Data analytics also fosters sales and increased custom retention for companies who upsell or cross-sell while providing customer service.

Call Center 52

Call Center Technology call center software virtual call center 52

aircall

FEBRUARY 5, 2021

Top salespeople are good listeners, and they never miss an opportunity to upsell, cross-sell, and ask for referrals. . Call Center Agent Hiring: The Role of a Customer Service Representative. Consider setting up a virtual call center to leverage talent from outside your geographical area. .

Call Center 62

Call Center Average Handle Time call center software Customer centricity 62

OctopusTech

SEPTEMBER 9, 2023

Businesses choose this call center as they don’t want to spend their budget on infrastructure and staffing or their maximum time on handling high call volumes. They have a team of professionally trained experts who manage both high and low call volumes. In addition to this, they are also trained in upselling techniques.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

aircall

FEBRUARY 1, 2021

If you have an on-site call center, it’s easy enough to hang posters around your facility that promote your messages. If you have a virtual call center, or you use remote or distributed teams, use multiple communication channels over time to spread the word. . Giving a persuasive sales call presentation.

Best practices 62

Best practices Sales Call Center Coaching 62

aircall

NOVEMBER 17, 2016

It might mean predicting malfunctions, observing customer habits, or identifying opportunities for upselling. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free! This constant quality control would provide preemptive customer service. Let us know in the comment section!

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54