ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. What’s more, this approach has a direct impact on renewal and upsell rates, making it a win-win for both your company and the customer.

Benchmark 80

Benchmark Upselling Education Best practices 80

NICE inContact

JULY 26, 2019

Personalized recommendations lead to upselling and cross-selling. Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. How does a contact center meet these demands? Customer desire for personalization isn’t new.

Contact Center 55

Contact Center Chatbots Upselling Analytics 55

Totango

MARCH 16, 2021

A full journey map covers all stages from lead acquisition through subscription renewals, upsells, and referrals, although some maps abbreviate this to focus on the post-sales part of the process. B2C prospects may consume different content on different interaction mediums than B2B prospects, such as e-books vs. white papers, for example.

B2C 118

B2C B2B Journey mapping SaaS 118

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. They offer the capacity to conduct behavioral analysis of clients based on real-time data.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Uniphore

DECEMBER 13, 2021

Stronger sales conversions, with optimized upselling and cross-selling opportunities. From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS).

Customer Experience 105

Customer Experience Upselling Self service Sales 105

Comm100

FEBRUARY 25, 2020

Brands can also use this data to take advantage of cross-selling or upselling opportunities, such as initiating a live chat to recommend another item related to an item already in the customer’s cart, or even make sure they’ve seen the glowing reviews. Free Download: Never Miss a VIP White Paper.

CRM 64

CRM B2B Accountability Upselling 64

Fonolo

AUGUST 15, 2018

This is why any type of selling — cross-selling or upselling — beyond what the female customer has specifically requested needs to be quick, efficiently executed, and easy. White Paper: The Secret Sauce for Increasing Customer Happiness. Treat them all with care, consideration, and respect. That wins every time.

Customer Service 69

Customer Service Contact Center Upselling Wait times 69

24-7 InTouch

AUGUST 2, 2024

By understanding the customer life cycle—from acquisition and engagement to upselling and retention—brands can implement strategies that not only attract customers but also keep them coming back. Explore our detailed white paper on the art of customer loyalty today.

Customer Experience 52

Customer Experience Upselling Personalization Surveys 52

Amity

FEBRUARY 18, 2014

This is much more than simply upselling and cross-selling tactics. Enlist – Similar to the consumer model, enlistment in B2B turns happy customers into champions for the cause and having them spread the word through referrals, references, community participation, white papers and events.

B2B 48

B2B SaaS B2C Upselling 48

Education Services Group

MAY 11, 2018

If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. take advantage of upsells and cross-sells. The 80/20 rule: be a victor not a victim. In short, it’s the idea that most CS teams focus on their biggest customers, typically because of limited resources. High churn rates.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

ProProfs Blog

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. You can identify upsell and cross-sell opportunities when using a live chat on your website. Boosts Customer Service & Loyalty. Source: ICMI ) Tweet this.

Wait times 135

Wait times Customer Support Transportation Sales 135

Comm100

FEBRUARY 25, 2020

Brands can also use this data to take advantage of cross-selling or upselling opportunities, such as initiating a live chat to recommend another item related to an item already in the customer’s cart, or even make sure they’ve seen the glowing reviews. Free Download: Never Miss a VIP White Paper.

CRM 52

CRM B2B Accountability Upselling 52

Mindtouch

FEBRUARY 16, 2017

IKEA perfected the upsell by creating a maze that was difficult to leave. Frequently bought together” shows up on each product page, offering an upsell (often adding up to a discount) as well as a “Customers also bought” section on each order confirmation page post-sale. Another example is the “store within a store.”

Real estate 48

Real estate Big data Upselling Self service 48

Education Services Group

MAY 25, 2018

Unlocking a proverbial holy grail of enhanced product adoption, increased renewals, thriving upsells and product advocacy requires collaboration with other business units, especially Education Services (ES). Simply put: CS helps customers have the very best product experience possible. But CS organizations can’t do it alone.

Education 45

Education Journey mapping outsourcing Upselling 45

JivoChat

JUNE 1, 2021

Here are important post-purchase touchpoints to keep in mind: Upselling and cross-selling emails. Before someone finishes the checkout process, there are opportunities to upsell (by offering a higher-end version of the product) or cross-sell the customer (by offering a complementary product or service). Direct mail.

CRM 52

CRM Advertising Chatbots Surveys 52

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Social media can work just as well as call centers to upsell products or capture service-to-sales opportunities, and in this respect, it offers additional opportunities that aren’t possible via traditional phone calls.

Customer Service 68

Customer Service Customer Care Morale Marketing 68

Education Services Group

FEBRUARY 1, 2023

In our recent white paper “ How Long Does It Actually Take to Build a Customer Success Organization? ” Collaborating with Marketing to interview customers to identify what is important to them when purchasing software so that it can inform proactive outreach, health-score dimensions, and upsell/cross-sell opportunities.

Metrics 52

Metrics Construction Finance Upselling 52