AWS Machine Learning

NOVEMBER 21, 2024

Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT). The path to creating effective AI models for audio and video generation presents several distinct challenges.

APIs 103

APIs Feedback Telecommunications Management 103

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.

Advertising 136

Advertising APIs Education Analytics 136

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach. Here’s an example.

Engineering 130

Engineering Entertainment Big data Benchmark 130

AWS Machine Learning

MAY 7, 2024

In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries. Overall, we aim to improve video search through cutting-edge semantic matching, providing an efficient way to find videos relevant to your rich textual queries.

APIs 136

APIs Advertising Entertainment Metrics 136

ShepHyken

MAY 27, 2020

After searching a company’s website for video tutorials on how to use their products, Jared reached out to them through their contact form with a question. He asked, “Do you know of any videos or instructions that can help get me going on a project?”. There are videos posted by customers. Where were those videos?

Customer Service 344

Customer Service Customer Support Customer Experience 344

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. When extended to videos, this iterative process must be applied to multiple frames, multiplying the computational load.

Scripts 128

Scripts APIs Metrics Management 128

Myra Golden Media

JUNE 18, 2021

Here’s our week eight video training. Download the cheat sheet I talk about in the video. Learn about my customized 30-minute video training for your team, shot from my broadcast studio in Tulsa. Jack Cooper’s managers are ready to preempt escalations and manage conflict.

Management 317

Management Customer Experience 317

Beyond Philosophy

DECEMBER 2, 2023

So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. In this episode we explore the points made by Tom in his video along with our take on AI and Customer Experiences. To learn more, click here. Tom makes an excellent point.

Customer Experience 359

Customer Experience Consulting Consulting Education 359

Myra Golden Media

FEBRUARY 24, 2022

So often that I recorded an answer in a short video. If you suspect you’re dealing with a person with mental illness, my two-minute video may help. . “How would we be able to handle a situation when we know or suspect that members are dealing with mental health?” Continue the conversation with me?

Personalization 334

Personalization Management Customer Service Customer Experience 334

ShepHyken

JANUARY 29, 2020

Almost everything I’ve written about and shared via video since I’ve been in business for more than 38 years has been about customers—specifically, getting customers to love doing business with you, come back time after time and become an extension of your sales and marketing efforts by evangelizing your products and services.

Sales 395

Sales Marketing Customer Experience Customer Service 395

ShepHyken

AUGUST 8, 2022

7 Ways Videos Improve Customer Experience by Andre Oentoro. My Comment: In short, this video is “hot.” People love watching videos. That’s why people are spending hours watching videos on YouTube, TikTok, etc. So, why not move some of those eyes to videos related to your products and services?

Customer Service 62

Customer Service Customer retention Customer Experience Marketing 62

ShepHyken

AUGUST 31, 2021

It’s not about the next marketing campaign or splashy video. He is an author of two books ( The Experience Maker and Winning at Social Customer Care ) and the host of multiple podcasts and video series. Even those working in the back office without direct customer interaction should always have the customer in mind. Shep Hyken ?is

Coaching 384

Coaching Marketing Customer Care Customer Experience 384

Callminer

FEBRUARY 23, 2021

Video chat assistance is on the rise. “FaceTime video chatting was just the beginning. Video customer service is coming. Requests are coming in from clients who want to offer video customer service. One-way video chatting (they see our agent, but the agent does not see them) or an app could be used to offer this.

Call Center 376

Call Center Technology Banking Contact Center 376

Myra Golden Media

AUGUST 26, 2021

Watch the video. Before you respond to that, let me say that I see apologizing and saying “I’m sorry” as two different things. Today, I’m breaking down what the research says about apologizing, and I’m giving you phrases for expressing “sorry” and empathy. Was This Helpful?

Customer Service 357

Customer Service Customer Experience 357

ShepHyken

JULY 15, 2022

Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. You immediately record another welcome video, this time screen sharing directions once insider plus expert hacks to help them get off and running.

Coaching 353

Coaching Customer centricity Accountability Feedback 353

Myra Golden Media

OCTOBER 9, 2020

In this video, I walk you through four steps that put you in confident control and position you to move the conversation to closure. Grab your slides from this video for quick reference to the four tips. Getting customers to accept your word as final comes down to two things: A strategic framework and confidence.

Management 296

Management Customer Experience 296

ShepHyken

AUGUST 25, 2020

Top Takeaways: Using video can be a great way to connect with your customers and collect their feedback. It is possible to use technology such as video to build customer connections globally from the comfort of your own home, which can even prompt customers to be more truthful and go deeper in the feedback they provide.

Feedback 320

Feedback Enterprise Customer Experience Technology 320

ShepHyken

MARCH 11, 2020

The next step was a video orientation. Yet consider how much easier it would be for a potential employee to make a decision about applying for a position at a company if they could watch a video to help them understand the company’s culture—or perhaps the position itself. Only then was it time for the first interview.

Personalization 351

Personalization Customer Service 351

Beyond Philosophy

AUGUST 27, 2022

10:45 Hogarth’s research indicates that there are two environments under which intuitions form, kind and wicked, which has a video that explains it well. 15:51 We discuss how you might not always know which kind of environment you are in, kind or wicked, and are often fooled; this video also explains how people get fooled and why.

Consulting 354

Consulting Consulting Surveys Customer Experience 354

ShepHyken

FEBRUARY 12, 2021

Video Chat. Consider incorporating video chat if you have not already done so. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. 38% of respondents had never used this channel before the outbreak, but 85% could see themselves using video chat going forward.

Chief Customer Officer 305

Chief Customer Officer Call Center Consulting Consulting 305

Myra Golden Media

JUNE 29, 2021

And I’m facilitating five online video sessions!!! Mark your Calendars for October 4 – 8, 2021, because we’re celebrating National Customer Service Week! This year’s theme is, Celebrating the Heart of Service. After the year we’ve had, I’m so ready to celebrate with you, to celebrate with you!

Customer Service 317

Customer Service Customer Experience 317

Beyond Philosophy

FEBRUARY 27, 2020

Here is a video that demonstrates how it worked: To a child, the marshmallow is the monetary equivalent of the Hyperbolic Discount we feel about the $100. If you watched the video, then you see how the kids struggle with self-control, except for a couple, who unapologetically ate the first marshmallow. .

Consulting 468

Consulting Consulting Education Sales 468

Myra Golden Media

NOVEMBER 20, 2020

Watch my video to get two powerful techniques you can use to preempt an escalation when you get pushback. If a customer gives you pushback, argues, or asks for a supervisor, one of the three things is going on: The customer doesn’t trust you The customer fears something The customer sees you as a threat to getting what they want.

Customer Experience 317

Customer Experience 317

CCNG

SEPTEMBER 3, 2020

Vicki Brackett has been leading both virtual/work-at-home and brick-and-mortar contact centers for over twenty years. In 2001, after managing her first virtual contact center, Vicki realized that different leadership strategies and tools were needed for the at-home environment.

Customer Care 369

Customer Care Gamification Contact Center Management 369

Myra Golden Media

JANUARY 12, 2022

I had an inspiring video meeting with a long-term client I started working with in 2018. After we talked, I recorded a YouTube video featuring the powerful “ Ask 3-Closed-ended Questions Back-to-Back” tactic. Learn the tactic that my client raved about in the video I quickly recorded! .

Customer Experience 266

Customer Experience 266

Myra Golden Media

APRIL 28, 2021

Engage with video. Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. I have dozens of YouTube videos you can use in your training.

Customer Service 317

Customer Service Morale Contact Center Call Center 317

Myra Golden Media

JANUARY 20, 2021

Watch the video now! Come inside De-escalation Academy for a 2-minute training on Psychological Priming to Get Customers to Accept Your Word As Final. And share this with your agents. And grab the fillable worksheet so your employee can practice priming.

Customer Service 317

Customer Service Customer Experience 317

Myra Golden Media

AUGUST 21, 2020

If you find you need more help, spend some time looking around my blog , where I have dozens of tips, videos, and phrases to help you get angry customers to back down. When you use these steps in your next challenging conversation with a customer, you’ll be more assertive and in control of the interaction.

Customer Experience 317

Customer Experience 317

ShepHyken

JULY 21, 2021

Even if you didn’t read my past articles or watch my videos about this, you still know and understand it. I’ve written about today’s topic before. The idea I’m about to share is really common sense. Yet, it’s worth bringing up again, as I have a new twist on it.

Customer Service 436

Customer Service Customer Experience 436

ShepHyken

FEBRUARY 20, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.

Metrics 403

Metrics Customer Service Consulting Consulting 403