SmartAction
JUNE 3, 2021
Yet when examining the facts versus fiction that sentient bots are here to end the live agent workforce, the opposite is true. In over 100 deployments from small companies to large enterprises, SmartAction has yet to see a layoff en masse after deploying virtual agents. Virtual agents are here to help, not stop, live agents.
SmartAction
MARCH 18, 2019
These omnichannel solutions are known as AI-powered virtual agents. What is an AI-powered virtual agent? At the most basic level, an AI-powered virtual agent can do many things that a live agent can do. By doing so, companies upskill their live agents to do only what a human should do.
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Creative Virtual
JUNE 10, 2020
Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. How to select and deploy the right technology to do that for your organisation was the focus of the webinar I recently presented with Engage Customer.
Creative Virtual
MAY 28, 2020
Do you have a chatbot or virtual agent on your roadmap? Are you curious about successful use cases for AI-enhanced virtual agents? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive. Virtual agents are an expansion of your best live agent — and they can cut operating costs on average of 66%. Demonstrating those best use cases.
Creative Virtual
JUNE 7, 2022
Virtual agents. Some of you may remember the days when companies wanting to implement customer support on their website believed they had to make a decision: either a virtual agent or live chat; either automated self-service or human-assisted web chat. Adding a virtual agent to an existing live chat deployment.
Creative Virtual
OCTOBER 8, 2021
To help you keep that Customer Service Week momentum going, destinationCRM is hosting a roundtable webinar next week: Conversational AI: The Future of Customer Service? Conversational AI solutions, like chatbots and virtual agents, can have a powerful impact on customer loyalty and retention.
Speaker: Brian Morin & Helena Chen from SmartAction
AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. Self-service is on the rise.
Speaker: Tom Lewis, CEO of SmartAction
Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. Examples from CX leaders on how and where they deployed virtual agents.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". But how do you do this? Schematics of successful interactions.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. If it fits into one of these 5 categories, a live human agent should never handle it. Understand top use cases driving conversational AI adoption.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Why the performance of TechStyle's virtual agents rivals that of live agents. If you're ready to learn more about how you can do the same, then don't miss this webinar! How TechStyle saved $1.1M in their first year afterwards. April 15th, 2020 11:00 AM PDT, 2:00 PM EDT, 7:00 PM GMT
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.
Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA
One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. In this webinar, we will hear from Brian Morin of SmartAction, and AAA's Q&E Director, Patty Kleinfeldt.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks? How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. November 9th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
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