Jon Arnold

NOVEMBER 2, 2021

This last scenario applies to my latest white paper, and most recent white paper done for Cisco. Things are changing quickly in this space and this white paper is a good example of how vendors are trying to educate the market in terms of how to respond.

Enterprise 76

Enterprise Customer Experience Contact Center Education 76

Callminer

FEBRUARY 23, 2021

To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on.

Call Center 376

Call Center Technology Banking Contact Center 376

Callminer

FEBRUARY 24, 2020

For information on call center agent attrition and how interaction analytics can help to curb it, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Interior Design. Technology and Infrastructure.

Best practices 207

Best practices Call Center voip Morale 207

Callminer

SEPTEMBER 23, 2020

Leverage VoIP for less intimidating phone numbers when placing long-distance calls. “Consider getting a business VoIP service to support your local and international outbound calls. .” – Penny Reynolds, A Simple Approach to Staffing for Outbound Calls , SWPP; Twitter: @swpp_org.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Nextiva

JULY 8, 2019

Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. The post 50 Best Customer Service Articles of the Decade [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. We’re guessing, no.

voip 67

voip Customer Service Chatbots Customer retention 67

Talkdesk

JULY 25, 2016

Whether you’re a new recruit to call center work or a veteran who has always used on-premise solutions, the concept of VoIP can be a little confusing. What is VoIP? Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

voip 40

voip Call Center Technology Management 40

Fonolo

APRIL 2, 2019

We share a lot of diverse content, including lists of industry reports , links to discussion groups , and our own white papers. Vonage has had a fascinating journey, from consumer VoIP service to enterprise communications powerhouse. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78