Webinar Related Topics 
Beyond Philosophy
JANUARY 12, 2015
If you want to hear me talk about the new book please join me on a webinar , which will also give a discount on the purchase. Read more about the book and register for the webinar, here. My new eBook examines these philosophies as well as shows real world examples of these principles in action.
CSM Magazine
NOVEMBER 13, 2024
Business Systems Ltd , an industry expert in digital communications solutions, and teneo.ai – the AI-driven contact centre platform – are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar is taking place on 19 November 2024 at 14:30 GMT.
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CX Global Media
JANUARY 15, 2019
To become battle-ready, you’ll want to participate in the webinar titled: How to Supercharge Contact Center Agent Performance, Onsite & @Home with Melissa Pollock , Customer Success Officer for AmplifAI. Melissa is a long-time contact center industry learning and development leader and performance improvement consultant.
Beyond Philosophy
OCTOBER 9, 2017
Join us for our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Webinar times are at 11am Eastern USA time every other Monday. To subscribe, please click here.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. More than ever, organizations are implementing digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries.
Beyond Philosophy
SEPTEMBER 13, 2017
Join us for our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Webinar times are at 11am Eastern USA time every other Monday. Can you relate to Extremeness Aversion? Does it affect your decision making?
Beyond Philosophy
NOVEMBER 8, 2017
Learn more about habits and how they affect customer behavior in the recorded webinar we did as part of our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Have you gained from studying your customers habits?
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. How to set and manage CX expectations. Outcomes of effective Journey Maps.
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.
Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems
This webinar will cover: Common hesitations toward going digital and how to work through them. If you want to be a true leader in customer experience, you won't want to miss this webinar. So, it follows naturally that modernizing your contact center is critical to enhancing the customer’s experience.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. By the end of this webinar, you will know: “Be the Person I Raised You to Be?” : How to enable your employees to thrive.
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
In this webinar, Colin Shaw will explain to you how the human side of a customer's experience can drive significant value, and how you can fit that human element into your new digital experience. In this webinar, you will learn: How to create value by using empathy to drive digital experiences.
Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions
In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
In this exclusive webinar with Shawn Phillips, you'll learn how great organizations are: Using AI tools to go deep into understanding their customers Building unique journeys to ensure customers solve their problems in the way that they want Doing all of this simultaneously with a low cost to serve Don't miss this session!
Speaker: Gary Magenta and Rashel Rogers
Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company-wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life?
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