A massive culture shift is happening in the business world, changing the focus from service-oriented perspectives to a customer-centric view. Creating the best customer experiences takes disruptive business practices, such as mapping the customer journey, and using metrics to derive hidden insights deep within massive amounts of customer data.
The Customer Experience Webinar Series showcases experts, thought leaders and practitioners providing actionable insights, latest trends, best practices and real-world examples of organizations successfully collaborating to create powerful Customer Experience strategies that drive increased revenues and KPIs.
This series will cover:
- Shifting the organizational perspective from customer service to customer experience
- Mapping your customer's journey throughout the experience of doing business with your organization
- Understanding the psychology of the customer, and how to create loyalt
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