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When ‘Push’ Marketing Goes Too Far

Beyond Philosophy

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Wireless text messaging is widely used in the U.S.;

Marketing 246
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Too Big To Care? Why Mega-Mergers Threaten Us

Beyond Philosophy

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. for keeping the price of wireless provider service flat or in some cases reduced over the recent past. Sprint and T-Mobile to Merge, in Bid to Remake Wireless Market.” wireless landscape.” < [link] > De la Merced, Michael J.,

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Introducing Zero-Friction Wireless for Smarter Workplaces

Cisco - Contact Center

Our high-end 9176 and 9178 models represent a fundamental reimagining of what’s possible in wireless networking. The new Cisco Wi-Fi 7 access points are more than just upgrades.

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How Not To Engage Employees: Telecoms Lead The Way Again

Beyond Philosophy

Whilst the strike is mainly on the traditional telecoms service it is not just being contained there as you can imagine, with an overall brand perception at a 3 year low and this is having a negative effect on Verizon Wireless. Just reading some of the Facebook comments on Verizon Wireless Workers Rising shows the strength of feeling.

Wireless 283
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Telecoms in Mumbai: What It Teaches Us about India and CX

Beyond Philosophy

A strong majority (74%) would switch providers if they could get the same level of wireless connectivity from an online provider (such as Google). Apple, Facebook or Google) provided comparable wireless connectivity. More of these consumers (66%) want self-service for their needs over calling into customer care.

Wireless 265
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Focus on Well-Being: The Benefits of Wireless Audio

Contact Center Pipeline

Companies that utilize contact centers understand the value of maintaining skilled employees, since customer service tends to be an industry with a high amount of worker “churn.” The health and well-being of contact center personnel is therefore a high priority.

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Ad-Blocking Sends Clear CX Message: Get Obnoxious Ads out of my UX

Beyond Philosophy

Moreover, if you aren’t on a wireless router, they are burning your data (that you had budgeted for streaming important cat videos). They track your activities and/or spring up right in the middle of the content you were hoping to see (and link to…). Have you paid a data overage lately?