Workshop Related Topics 
Beyond Philosophy
OCTOBER 4, 2024
One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This activity breaks down barriers and injects some fun into the proceedings, setting the stage for a lively and productive workshop. Also, flexibility is key when it comes to planning your workshop.
Myra Golden Media
AUGUST 21, 2020
COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction. The 3R Method is battleground tested and easy to use – ideal for when you have to give bad news, enforce a mask requirement, or get an angry customer to calm down and listen to you.
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ShepHyken
AUGUST 5, 2020
This is similar to an exercise that we do in our customer service workshops. Here is something interesting related to the “how often” question in our workshops. What responses you get from Diane’s question or our workshop exercise will vary. We add one extra question: “How often does this happen?” This is just common sense.
ShepHyken
OCTOBER 3, 2023
Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. It is this: The customer is NOT always right. …
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research.
Beyond Philosophy
JANUARY 8, 2021
When we work with clients at regular times, we would typically run face-to-face, onsite workshops. That doesn’t work in today’s environment, so we’ve put our workshops online. Moreover, we changed them from day-long events to three or four two-hour chunks.
ShepHyken
APRIL 16, 2024
Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.
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