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ChatGPT – is it the answer to customer service?

CCNG

To work in a customer service environment ChatGPT will always need a well-managed Knowledge Management system for it to retrieve its answers from that allows them to govern the information and have full control of the narrative. Set the foundation for success with a system that delivers answers to customers through any channel.

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Preparing Your Business for the API Economy

Nexmo

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs.

APIs 78
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Facebook’s Conversion API – what marketers need to know

Infinity

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52
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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 111
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Accenture creates a regulatory document authoring solution using AWS generative AI services

AWS Machine Learning

Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). Users then review and edit the documents, where necessary, and submit the same to the central governing bodies. This post is co-written with Ilan Geller, Shuyu Yang and Richa Gupta from Accenture.

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Build an Amazon SageMaker Model Registry approval and promotion workflow with human intervention

AWS Machine Learning

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint. API Gateway invokes a Lambda function to initiate model updates.

APIs 102
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Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 116