article thumbnail

Average Handle Time: A Comprehensive Guide

Hodusoft

Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. What is Average Handle Time (AHT)?

article thumbnail

5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

If so, it might be time to start reducing your average handle time. Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. your average handle time. Check QA logs.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Three Ways to Effortlessly Cut Average Handle Time 

Toister Performance Solutions

So your IVR is adding talk time, but your agents aren’t empowered to skip the script and give some of that time back. In fact, they're often required to waste more customer time, right at the start of the call by asking for a lot of nonsense before getting down to business. How can you quickly cut average handle time?

article thumbnail

How to Reduce the Average Handle Time in Call Centers

Expivia

But, there’s one key performance indicator that every call center needs to know: the average handle time. This post will define what the average handle time is, and what you can do to lower it. What Is Average Handle Time? How to Improve the Average Handle Time.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

article thumbnail

Cutting Average Handle Time With a Robot Assistant

Monet Software

They won’t fetch your coffee, but these automated helpers known as RPAs – robotic process automation – can alleviate repetitive tasks and expedite calls, thus lowering average handle time. If there are scripted responses appropriate to the topic, those will appear without prompting as well.

article thumbnail

7 Essential Tips for Reducing Average Handling Time

VocalCom

For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions as short as possible. Keeping agents well-informed is essential to reducing average handling time.