CCNG
MAY 27, 2021
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task. Performance improvement processes are a continual battle.
Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Thankfully, this perspective on the contact center has shifted significantly.
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Global Response
FEBRUARY 13, 2022
What is a Multi-Channel Contact Center? Then it might be time for you to consider a multi-channel contact center for your business. So what is a multi-channel contact center? Multi-channel contact center services.
Brad Cleveland Blog
MAY 9, 2024
After ICMI’s most recent Contact Center EXPO, I wrote a series of articles with reflections on the future of contact centers. AI … Continue reading → The post The Future of Contact Centers: 5 Insights appeared first on Brad Cleveland.
CSM Magazine
MARCH 11, 2021
Contact center outsourcing has proven to be highly beneficial, but it isn’t without its faults. Call spikes are probably the biggest challenge that contact centers face. Due to this predictability, a business can hire an outsourced team to help their contact center manage the high call volume when needed.
Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Thankfully, this perspective on the contact center has shifted significantly.
Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Thankfully, this perspective on the contact center has shifted significantly.
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