ShepHyken
JANUARY 28, 2022
This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. He shares the 5 ways a CRM can influence the customer and business part of your organization.
ShepHyken
JUNE 26, 2019
But there’s one mode of communication and customer support that hasn’t been talked about much. My prediction is that it will not only become popular, but a recognized standard that customers will come to expect. What I’m referring to is the concept of predictive customer support. Crisis averted!
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CSM Magazine
MAY 16, 2024
Customer support team leaders are pivotal figures who bridge the gap between frontline support staff and the strategic goals of a company, ensuring customer satisfaction while driving efficiency and innovation. Communication Workshops Excellent communication skills are the bedrock of effective customer support.
TeamSupport
JANUARY 9, 2024
Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s. One of the early pioneers in CRM software was ACT!,
TeamSupport
DECEMBER 8, 2023
According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships.
CSM Magazine
APRIL 18, 2024
Proactive, informed customer support shifts from a luxury to a crucial element in bolstering donation levels. Enter CRM software – quietly revolutionizing how nonprofits nurture donor goodwill. Now, let’s explore how harnessing data in customer support can enhance nonprofit donations. Was it memorable?
TeamSupport
DECEMBER 20, 2023
Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd.
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