Cisco - Contact Center

FEBRUARY 5, 2024

Security is critical when transmitting information over any untrusted medium, particularly with the internet.

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ShepHyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision? How can companies effectively track and utilize customer data to drive loyalty?

Enterprise 214

Enterprise Personalization Sales Customer Experience 214

Cisco - Contact Center

FEBRUARY 5, 2024

I am constantly amazed by the increasingly rapid pace of innovation in areas ranging from AI, security, automation, and sustainability to data privacy, workplace solutions, multi-cloud networking,… Read more on Cisco Blogs

Technology 98

Technology Customer Experience 98

Concentrix

FEBRUARY 5, 2024

TREFFEN SIE UNS! CCW Berlin 2024 Erfahren Sie mehr über die neuesten CX-Trends und technischen Innovationen, präsentiert von führenden Experten auf der CCW 2024. Auch Concentrix + Webhelp freut sich darauf, Ihnen unsere neuesten Lösungen auf dem diesjährigen Event vorzustellen. Entwerfen, realisieren und setzen Sie gemeinsam mit uns die CX-Zukunft um!

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Cisco - Contact Center

FEBRUARY 5, 2024

This is always an exciting time of year at Cisco. Today not only marks the start of Cisco Live EMEA, it’s also the release date of the 2024 CRN Channel Chiefs list.

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105

Cisco - Contact Center

FEBRUARY 5, 2024

This guest post was authored by Cisco Designated VIP David Peñaloza Seijas. Background/Story Since I was a kid, I was fascinated by many things I found interesting.

Personalization 96

Personalization 96

Vistio

FEBRUARY 5, 2024

Most contact center leaders know that forecasting incoming call volume or transaction count is required to build a staffing model that aligns to demand. Do we simply look at historical volumes and assume it will carry forward?

Contact Center 52

Contact Center Best practices 52

Concentrix

FEBRUARY 5, 2024

Join Us In Kansas City! Gen AI for Good We create game-changing customer journeys that help brands grow, across the world and into the future.

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48

Vistio

FEBRUARY 5, 2024

In the fast-paced world of customer service, providing exceptional experiences for customers is essential. And at the heart of delivering excellent customer service lies well-trained call center agents. These agents are the frontline representatives who interact with customers, address their concerns, and provide solutions. But training call center agents can be a daunting task.

Call Center 52

Call Center Healthcare Government Coaching 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Concentrix

FEBRUARY 5, 2024

Join Us In Kansas City! Gen AI for Good We create game-changing customer journeys that help brands grow, across the world and into the future.

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Kapta Customer Success

FEBRUARY 5, 2024

Ninety-nine percent of surveyed business leaders say trust is essential to build long-term client relationships, according to Mercuri’s report on The Future State of Trust.

CRM 45

CRM Accountability Management Surveys 45

Certified Languages International

FEBRUARY 5, 2024

Connecting with Spanish-speaking patients, customers, and clients is critical for organizations across industries. However, language differences can hinder effective communication and prevent people from accessing services confidently. This underscores the need for accurate and culturally sensitive Spanish interpretation. So, what defines an effective interpreter that meets the needs of both providers and Spanish speakers?

Healthcare 40

Healthcare Banking Personalization Technology 40

AWS Machine Learning

FEBRUARY 5, 2024

This is a guest post co-authored by Ajay K Gupta, Jean Felipe Teotonio and Paul A Churchyard from HSR.health. HSR.health is a geospatial health risk analytics firm whose vision is that global health challenges are solvable through human ingenuity and the focused and accurate application of data analytics. In this post, we present one approach for zoonotic disease prevention that uses Amazon SageMaker geospatial capabilities to create a tool that provides more accurate disease spread information

Healthcare 86

Healthcare Engineering Analytics APIs 86

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. Out: The old-school Sales-to-CS handoff. No more “Here’s your customer success manager, see you never!” emails from the sales rep. Totango Chief Marketing Officer Karen Budell refers to this cross-functional effort as the “three-legged stool” approach, and as she recently explained

Sales 101

Sales Enterprise Marketing SaaS 101

Vistio

FEBRUARY 5, 2024

Call centers are hubs of customer interaction and service, where agents handle numerous calls, each with unique challenges. The need for effective communication, prompt problem-solving, and a positive attitude cannot be overemphasized. Therefore, it is vital for call centers to invest in proper training and rehearsals to ensure their agents are well-prepared for diverse customer issues.

Call Center 52

Call Center call center software Feedback Personalization 52

AWS Machine Learning

FEBRUARY 5, 2024

Launched in 2021, Amazon SageMaker Canvas is a visual, point-and-click service for building and deploying machine learning (ML) models without the need to write any code. Ready-to-use Foundation Models (FMs) available in SageMaker Canvas enable customers to use generative AI for tasks such as content generation and summarization. We are thrilled to announce the latest updates to Amazon SageMaker Canvas, which bring exciting new generative AI capabilities to the platform.

Chatbots 92

Chatbots Construction SaaS Enterprise 92