How to Overcome the Challenges of Building Customer Trust in AI
SQM Group
JANUARY 18, 2024
Despite its promising potential monumental advancement, gaining customer trust in AI is a considerable challenge that needs to be addressed.
SQM Group
JANUARY 18, 2024
Despite its promising potential monumental advancement, gaining customer trust in AI is a considerable challenge that needs to be addressed.
Callminer
JANUARY 18, 2024
When you understand what’s affecting brand sentiment positively, you can work toward honing in on those features for continued improvement. Read more in this blog.
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Cisco - Contact Center
JANUARY 18, 2024
Whether your organization owns commercial property, leases it, or manages it, you’re likely to be grappling with industry trends and challenges that call on your best efforts—and the innovative app… Read more on Cisco Blogs
TeamSupport
JANUARY 18, 2024
In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. This is where TeamSupport software comes into play. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. What is TeamSupport Software?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Cisco - Contact Center
JANUARY 18, 2024
We are thrilled to announce that Cisco Secure Equipment Access was named “IoT Security Innovation of the Year” in the 2024 IoT Breakthrough Awards.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JANUARY 18, 2024
Achieving strategic business outcomes in today’s fast-paced digital climate is a key imperative.
CSM Magazine
JANUARY 18, 2024
Nina Schick, Generative AI expert Sabio Group has confirmed that acclaimed generative AI expert, Nina Schick, will be its keynote speaker for Disrupt 2024 in the UK. An expert on emerging technologies, Schick will share her vision for AI’s potential, educating delegates on how to adopt and benefit from its immense CX possibilities. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabi
Cisco - Contact Center
JANUARY 18, 2024
Cisco Live EMEA is right around the corner, happening 5 February – 9 February 2024 in Amsterdam.
Cisco - Contact Center
JANUARY 18, 2024
A few weeks ago, I attended Cisco Live Melbourne, and it was truly a pleasure to meet and connect with leaders, gain knowledge from customers, and hear speakers from various sectors.
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