CSM Magazine
APRIL 5, 2024
In today’s dynamic digital environment where both quality and agility are critical, it is crucial to strike a balance between the two. Delivering high-quality products and services has become paramount for businesses to stay competitive. However, achieving this goal can be a daunting task, especially for organizations with limited resources and expertise.
Beyond Philosophy
APRIL 5, 2024
Customer emotions heavily influence experiences and motivate actions, yet these motivations are often hidden, even from the customers. Organizations must uncover these hidden motivations to serve their customers better. The “Jobs to Be Done” framework, popularized by Clayton Christensen at Harvard Business School, provides a lens through which to view customer motivations.
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AWS Machine Learning
APRIL 5, 2024
Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. It requires no machine learning (ML) expertise to use and we’re continually adding new computer vision features to the service.
Cisco - Contact Center
APRIL 5, 2024
Welcome to the immersive world of gamified learning, where the addictive pull of mobile gaming and the interactive rewards system of apps like Duolingo are not just for play—they’re the driving force … Read more on Cisco Blogs
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
AWS Machine Learning
APRIL 5, 2024
This is a guest post co-authored by Shravan Kumar and Avirat S from Gramener. Gramener , a Straive company, contributes to sustainable development by focusing on agriculture, forestry, water management, and renewable energy. By providing authorities with the tools and insights they need to make informed decisions about environmental and social impact, Gramener is playing a vital role in building a more sustainable future.
Cisco - Contact Center
APRIL 5, 2024
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