Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. As someone who’s been immersed in the customer experience realm for over three decades, I’ve seen businesses grapple with the complexities of managing customer contact centers – whether they were insourcing or outsourcing customer service.

outsourcing 105

outsourcing Management Customer Service Contact Center 105

ShepHyken

SEPTEMBER 12, 2023

As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. The same thing happens with employees inside an organization. You can usually find someone who seems to be doing more than expected – something that’s not in their job description.

Customer Service 360

Customer Service Customer Experience Management 360

HelpCrunch

SEPTEMBER 12, 2023

Today, we’re happy to announce a long-term financial and technological partnership between HelpCrunch and UniSender. 2020 has been a pivotal year for all businesses. The partnership with UniSender allows us to continue growing and building [ … ] The post Technological and Financial Partnership: UniSender Invests in HelpCrunch ? appeared first on The HelpCrunch blog.

Technology 115

Technology Customer Service 115

Cisco - Contact Center

SEPTEMBER 12, 2023

Cisco security is excited and ready for another exciting, action-packed season in the NFL! The number one responsibility of any NFL lineman can be summed up in one word: Protection.

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

AWS Machine Learning

SEPTEMBER 12, 2023

Application logs are an essential piece of information that provides crucial insights into the inner workings of an application. This includes valuable information such as events, errors, and user interactions that would aid an application developer or an operations support engineer to debug and provide support. However, when these logs are presented in languages other than English, it creates a significant hurdle for developers who can’t read the content, and hinders the support team’s ability

Engineering 98

Engineering Accountability Management 98

AnswerConnect

SEPTEMBER 12, 2023

Discover how phone order management can benefit your business's bottom line. Learn about the process, benefits, implementation and best practices. The post What is phone order management and how can it help your bottom line? appeared first on AnswerConnect Blog.

Management 97

Management Best practices 97

C3Centricity

SEPTEMBER 12, 2023

In the ever-changing landscape of business today, one factor remains timeless and invaluable: building customer trust and loyalty. Trust and loyalty are […] The post Building Customer Trust and Loyalty: The Foundation of Successful Businesses first appeared on c3centricity.

Customer centricity 90

Customer centricity 90

SQM Group

SEPTEMBER 12, 2023

This blog will discuss techniques and examples of probing or open-ended questions that can be asked to improve customer service and customer satisfaction.

Customer Service 100

Customer Service 100

Cisco - Contact Center

SEPTEMBER 12, 2023

The Transformational Tech series highlights Cisco’s grant recipients that use technology to help transform the lives of individuals and communities.

Technology 98

Technology 98

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

ConvergeOne

SEPTEMBER 12, 2023

In a world where customer interactions with businesses often feels like navigating a labyrinthine phone menu—press one for this, press two for that—C1 is pioneering a novel approach to transforming these frustrating experiences into something seamless, efficient, and satisfying. The conventional Interactive Voice Response (IVR) systems have long been the bane of customer service, leaving both clients and brands grappling with a lackluster engagement that’s limited to the voice channel and thus l

Interactive Voice Response 85

Interactive Voice Response Customer Experience Customer Service 85

Tethr

SEPTEMBER 12, 2023

Credit union leaders share their top takeaways for automating QA and implementing other AI tech in the contact center.

Contact Center 101

Contact Center 101

Cyara

SEPTEMBER 12, 2023

Collecting customer feedback without integrating it into a comprehensive and valued program that guarantees actionable insights wastes not only your organization’s time, but also your customers.

Feedback 76

Feedback 76

Cisco - Contact Center

SEPTEMBER 12, 2023

Businesses are expected to deliver flawless, secure digital experiences to their customers through applications.

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Advertisement

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

Comm100

SEPTEMBER 12, 2023

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than there were 5 years. However, there are notable signs of improvement. Freshmen enrollment grew by 9.2% from spring 2022 to spring 2023 , on top of a 10.6% increase the previous year. Nonetheless, competition remains incredibly tough.

Management 63

Management Education Marketing 63

Cisco - Contact Center

SEPTEMBER 12, 2023

How you set your factory network up can make or break your Industry 4.0 initiatives.

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Blueship Call Center

SEPTEMBER 12, 2023

It’s no joke trying to run a profitable business! Every organisation has ups and downs due to a variety of circumstances. To be quite honest, handling every procedure needs a team effort and professional guidance. You may simply hire a third party to complete some chores. Your important time will be freed up as a result. Every company wants to develop fruitful customer connections.

outsourcing 68

outsourcing Customer Experience Customer Care Sales 68

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. Even long-established businesses can embrace change and revolutionize their customer interactions. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1.

Customer Experience 59

Customer Experience Customer centricity Analytics Feedback 59

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. On the heels of a $15M funding round led by Boston-based Volition Capital, Zenarate’s AI Simulation Training solution has delivered over 20 million training simulations in 15 languages, transforming how contact center agen

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

Win the Customer

SEPTEMBER 12, 2023

Customer satisfaction is not just a feel-good metric; it’s a tangible indicator of how well your products, services, and interactions resonate with your audience. In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights. Understanding Customer Satisfaction At its core, customer satisfaction is a reflection of how content and fulfilled your customers are with their experiences with your brand.

Metrics 59

Metrics Customer centricity Customer effort Customer retention 59

ConvergeOne

SEPTEMBER 12, 2023

In a world where customer interactions with businesses often feels like navigating a labyrinthine phone menu—press one for this, press two for that—C1 is pioneering a novel approach to transforming these frustrating experiences into something seamless, efficient, and satisfying. The conventional Interactive Voice Response (IVR) systems have long been the bane of customer service, leaving both clients and brands grappling with a lackluster engagement that’s limited to the voice channel and thus l

Interactive Voice Response 55

Interactive Voice Response Customer Experience Customer Service 55

Help Scout

SEPTEMBER 12, 2023

AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.

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Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

Contact Center

Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. As someone who’s been immersed in the customer experience realm for over three decades, I’ve seen businesses grapple with the complexities of managing customer contact centers – whether they were insourcing or outsourcing customer service.

outsourcing 52

outsourcing Management Customer Service Contact Center 52

Certified Languages International

SEPTEMBER 12, 2023

Whichever section of the city you’re in — whether you’re looking to sit down at Jake’s Famous Crawfish, grab a quick snack from Le Bistro Montage Ala Cart, or a have couple drinks from Hey Love — there’s somewhere perfect for you. Let CLI help you explore Portland’s refreshments! Take a look at some of our favorite places to eat or grab a drink. Photo from Victoria Bar Photo from Victoria Bar North Portland Food Eem – Thai BBQ & Cocktails Drinks Victoria Bar The Alibi Tiki Lounge Photo

Marketing 52

Marketing 52

Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. As someone who’s been immersed in the customer experience realm for over three decades, I’ve seen businesses grapple with the complexities of managing customer contact centers – whether they were insourcing or outsourcing customer service.

outsourcing 52

outsourcing Management Customer Service Contact Center 52

Cisco - Contact Center

SEPTEMBER 12, 2023

At Cisco we strive to align our strategy, content, and offerings to the top trends happening in the industry. To help us do this effectively, we use the tool we entitled the Cisco Portfolio Explorer.

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Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

Contact Center

NobelBiz

SEPTEMBER 12, 2023

For call centers, metrics provide insights that shape strategies and determine operational efficiency. Among these metrics, the “Talk” metric stands out as a vital instrument. It delves into agent-customer interactions, revealing both the quantity and quality of these engagements. Understanding the Average Talk Time metric Average Talk Time represents the actual duration an agent spends conversing with a customer.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Cisco - Contact Center

SEPTEMBER 12, 2023

Who is ACW and what do they do?

Technology 98

Technology 98

DMG Consulting

SEPTEMBER 12, 2023

MEDIA ALERT DMG Consulting Releases 2023 – 2024 Real-Time Guidance Product and Market Report Emerging solutions shift the service paradigm from reactive to proactive Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services What: Releases 2023 – 2024 Real-Time Guidance Product and Market Report When: Today, 30 August 2023 Where: Available at the DMG Consulting online store Background: DMG Consulting LLC , a leading provider of contact c

Consulting 48

Consulting Consulting Marketing Average Handle Time 48