Vistio

MARCH 18, 2024

For contact center managers, trying to keep a full staff of experienced agent can feel like trying to fill a leaky bucket. High turnover rates are common, with many agents feeling overwhelmed, underprepared, or simply uninspired. But here’s a secret: it doesn’t have to be that way. A vital tool in our arsenal to tackle this issue is training—not just any training, but effective, confidence-boosting training techniques.

call center workforce 52

call center workforce Call Center Construction Best practices 52

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Do You Know Who Your Competition In Business Really Is? by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand.

Customer Service 198

Customer Service Government Customer centricity Customer Experience 198

Cisco - Contact Center

MARCH 18, 2024

AI is the biggest topic of conversation these days. At Cisco Live EMEA in Amsterdam in early February, you couldn’t swing an Ethernet cable without hitting someone who was talking about it.

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Ambs Call Center

MARCH 18, 2024

Your medical practice has finally decided on the need for a medical answering service. Maybe you’ve never had one before, or maybe you just simply don’t know what’s required.

Answering services 89

Answering services Healthcare 89

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Cisco - Contact Center

MARCH 18, 2024

What do you get when you combine the full power of the network with market-leading security and observability solutions? More customer value and an amazing partner ecosystem. It’s official!

Marketing 98

Marketing 98

Cisco - Contact Center

MARCH 18, 2024

Join the guided tour outside the Security Operations Center, where we’ll discuss real time network traffic of the RSA Conference, as seen in the NetWitness platform.

Engineering 98

Engineering 98

Kapta Customer Success

MARCH 18, 2024

Looking for ways to increase customer retention and lifetime value? Read our blog to learn what customer bonding is and how it helps increase customer lifespan.

Customer retention 59

Customer retention Accountability CRM Management 59

Cisco - Contact Center

MARCH 18, 2024

Today, we are excited to share that Splunk is now officially a part of Cisco.

Technology 98

Technology 98

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self service 52

Self service Chatbots Best practices Customer Support 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Zappix

MARCH 18, 2024

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing an AI-powered digital Engagement Platform to the market. This is a sales quota carrying role and amazing opportunity to exceed on-target earnings with an un-capped sales model.

Sales 52

Sales Management Interactive Voice Response Self service 52

Injixo

MARCH 18, 2024

Can AI really predict the future? You've probably heard countless forecasting solutions claiming AI capabilities, but let's face it, often it feels more like marketing hype than actual science. Is AI-driven forecasting just a buzzword, or is there something more substantial behind it?

Marketing 52

Marketing 52

CSM Magazine

MARCH 18, 2024

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities. Organisations have so much to gain from embracing neurodiversity. Not only can a company create a richer, more inclusive culture, but also unlock a wealth of innovation, creativity, and problem-solving abilities within teams.

Technology 52

Technology Customer Service 52

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self service 40

Self service Chatbots Best practices Customer Support 40

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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CSM Magazine

MARCH 18, 2024

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website. The FCA Financial Lives survey indicates that around 47% of all customers have characteristics that could make them vulnerable. These customers are reliant on organisations to provide clear communications, fair value and relevant support.

Customer Support 52

Customer Support Government Consulting Consulting 52

Brad Cleveland Blog

MARCH 18, 2024

Some managers assume that quality standards are primarily for individuals, those actually delivering the service. But don’t miss half the fun and half the value. Establish the right quality standards for your organization, and you’ll see great things happen. In … Continue reading → The post The Enablers: 3 Essentials for High-Quality Customer Service appeared first on Brad Cleveland.

Customer Service 26

Customer Service Management Quality management Contact Center 26

customer sure

MARCH 18, 2024

Getting Voice of the Customer right isn’t a ‘nice to have’, it’s a competitive advantage. A VoC programme which not only prioritises insights for service improvement, but – critically — enables real-time service recovery will: Enhance customer satisfaction , leading to greater spend, cross-sell, and upsell. Bolster an organisation’s reputation, leading to more new business Ultimately, a best-in-class VoC programme improves the bottom line.

Feedback 62

Feedback CRM Upselling Metrics 62

AWS Machine Learning

MARCH 18, 2024

NVIDIA NIM m icroservices now integrate with Amazon SageMaker , allowing you to deploy industry-leading large language models (LLMs) and optimize model performance and cost. You can deploy state-of-the-art LLMs in minutes instead of days using technologies such as NVIDIA TensorRT , NVIDIA TensorRT-LLM , and NVIDIA Triton Inference Server on NVIDIA accelerated instances hosted by SageMaker.

Engineering 105

Engineering Enterprise Advertising Chatbots 105

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience