Sun.Feb 04, 2024

article thumbnail

Top 5 Customer Service & CX Articles for Week of February 5, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Bad Customer Service Puts $3.7 Trillion in Sales Annually at Risk by Bruce Gil (Quartz) Bad customer experiences could cost organizations around the world $3.7 trillion annually, according to new research by the experience management company Qualtrics.

article thumbnail

Embrace the Multicloud Era with Cisco Learning and Certifications at Cisco Live Amsterdam

Cisco - Contact Center

Tech learners, it’s the week you have been waiting for.

105
105
article thumbnail

Transforming CX: A Glimpse into HoduSoft’s Next-Gen Communication Solutions at the Digital CX Summit 2024

Hodusoft

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. As a result, they expect seamless omnichannel experiences. To keep customers satisfied and stay competitive, businesses are making every effort to improve customer experience and streamline operations.