Global Response

JULY 30, 2023

Are chatbots actually beneficial for call centers, or are they really just a new fad? Though 80% of consumers have interacted with a chatbot at some point, only around 23% of companies are currently using them in their customer service. At some point, call centers will need to take chatbots seriously, considering: Can chatbots speed up our workflows and operational efficiency?

Chatbots 62

Chatbots Call Center Self service Personalization 62

LiveVox

JULY 30, 2023

Reaching consumers on their preferred channel of choice has become a standard expectation in today’s increasingly mobile environment. As contact center leaders race to adapt, many are overlooking a significant handicap that is critical to leveraging multichannel – the ability to effectively measure ROI. Many contact centers are still struggling to measure performance on each […] The post Measuring Multichannel ROI: Unlock Call Attribution appeared first on LiveVox.

Multichannel 52

Multichannel Contact Center 52

JivoChat

JULY 30, 2023

No-code website builders are here to show that you don’t need to be an expert in computer science to create and manage a website. They have made the task of building online pages much simpler and more accessible. No-code website builder platforms usually have an intuitive interface that will guide you step-by-step to set up every detail of your pages.

Analytics 75

Analytics Engineering Banking Customer Support 75