Anexa BPO

MAY 7, 2023

The pandemic forced the emergence of systems and technologies that not only got us through the lockdowns, but forever transformed how consumers shop and interact with merchants. The travel industry is no different. With travel again in full swing, travellers are bringing their expectations of a contactless, ultra-convenient process into the mix – and this applies to every step of the journey – from planning the trip to airport security to hotel check-ins.

Transportation 52

Transportation Entertainment outsourcing Technology 52

Cisco - Contact Center

MAY 7, 2023

As the application landscape expands, new complexities arise that require non-human efforts to build and maintain them.

Management 52

Management 52

Voiptime

MAY 7, 2023

It is an extraordinary tendency to discuss sales strategies through the lens of a call center as outbound sales strategies only. Most experts ignore that call centers can generate sales not only by outbound calling campaigns but also through inbound selling too. Why is it so?

Inbound sales 40

Inbound sales Best practices Sales Outbound sales 40

Russel Lolacher

MAY 7, 2023

In this episode of Relationships at Work, Russel chats with DEI consultant and author Minette Norman on the playbook to follow to create psychological safety and be more human in the workplace. A few reasons why she is awesome  —  she is a keynote speaker and the name on the sign for Minette Norman Consulting LLC, helping leaders create more diverse, equitable and inclusive.

Feedback 102

Feedback Engineering Personalization Consulting 102

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom