Beyond Philosophy

AUGUST 26, 2023

It stinks to wait around for something as a customer. Whether it’s in a waiting room or a hot sweaty line at a theme park, none of us are usually very excited about waiting around for something. However, it’s a fact of life that customers have accepted over time. It also stinks to know that your experience makes customers wait sometimes.

Management 195

Management Customer Experience 195

DMG Consulting

AUGUST 26, 2023

Donna Fluss breaks down Interaction Analytics (IA) Donna talks about how IA, if used effectively, can improve the overall customer journey. The post Donna Fluss breaks down Interaction Analytics (IA) appeared first on DMG Consulting.

Analytics 62

Analytics Consulting Consulting 62

OctopusTech

AUGUST 26, 2023

If you are reading this comprehensive guide, then it’s quite obvious that you are interested to outsource web development services. Web development is one of the most crucial aspects of today’s digital world. No matter the niche of companies or their products, owning a website has become a major necessity for all of them. Apps and websites are developed by a web development outsourcing company that brings great results to a business.

outsourcing 62

outsourcing Marketing Technology Management 62

LiveVox

AUGUST 26, 2023

Inbound call volume has surged to unprecedented levels since the onset of the pandemic, and conversational IVR programming is an invaluable tool to help manage it. Combining interactive voice response with intelligent virtual agents can make a measurable difference in the heavy load customer service agents are expected to carry. Thanks to creative applications of artificial intelligence […] The post Benefits of Conversational IVR Programming appeared first on LiveVox.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Management Customer Service 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom