Eptica
JULY 14, 2023
Date: Friday, July 14, 2023 Author: Steve Nattress What does ChatGPT mean for the contact centre? Published on: July 14, 2023 Author: Steve Nattress Everyone knows about the abilities of ChatGPT and other generative AI engines – but what does it mean for customer service? Read the views of AI experts from our parent company Enghouse Interactive in our new blog post.
ShepHyken
JULY 14, 2023
This week, we feature an article by Christopher Jan Benitez, a writer specializing in digital marketing and customer experience. He writes about building and maintaining strong customer relationships through effective email communication. Email communication is essential to building and maintaining strong customer relationships. However, many businesses still need help connecting with customers through this channel.
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kommunicate
JULY 14, 2023
Last Updated on July 14, 2023 A customer interacts with you in multiple ways in the age of the Internet. Brand strategy, therefore, is not just a logo, design or a name. It should rather take into consideration every aspect of your business. Brand alignment is the “practice of ensuring that all aspects of a [.] The post How to Train ChatGPT On Your Own Data: Enhancing Customization and Brand Alignment appeared first on Kommunicate Blog.
Cisco - Contact Center
JULY 14, 2023
Cybersecurity, sustainability, and the transformative power of the internet The Scope of Sustainability When you think about ‘sustainability’, you are likely to think about global efforts to tackle cl… Read more on Cisco Blogs
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
CSM Magazine
JULY 14, 2023
The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. However, it raises the question – how much customer service should your social media accounts handle? To address this, we delve into statistical insights and industry best practices. The Statistics: Social Media for Customer Service Recent data suggest an increasing trend of customers turning to social media for service-related inquiri
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Playvox
JULY 14, 2023
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of economic times, it’s a smart business practice. But with economic uncertainty, it’s a must — along with controlling costs. To ensure your contact center agents spend a vast majority of their time with customers resolving issues and as little time as possible on administrative tasks and after-call work, agents need the right kind of tools, processes,
DMG Consulting
JULY 14, 2023
Contact centers are sophisticated operating environments Donna Fluss July 14, 2023 Donna Fluss explains the complexities of contact centers. The post Contact centers are sophisticated operating environments appeared first on DMG Consulting.
Back Office Centers
JULY 14, 2023
The procedure involved in receiving, packaging, and delivering the packaged goods to a shipping carrier is known as order processing. A crucial component of order fulfilment is order processing. One of the most important duties in online selling, if done properly may have a significant influence on your internet business. All additional efforts, including product listing, posting of photographs, uploading of product descriptions, and other activities involved, will be valuable with Order Process
Cisco - Contact Center
JULY 14, 2023
Seeing efforts around diversity and inclusion promoted and recognized in the industry is exciting. I am proud and grateful to be among CRN’s 2023 Inclusive Channel Leaders award winners.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Unymira
JULY 14, 2023
In today's business landscape, companies face significant challenges due to demographic changes and the "big leave" phenomenon. An aging workforce and the retirement of the baby boomer generation pose a threat of losing valuable knowledge. Additionally, the need to quickly integrate new employees amidst changing work patterns and increased career changes adds complexity.
Ann Michaels and Associates
JULY 14, 2023
Competitive intelligence and mystery shopping are two related concepts that can provide valuable insights into a company’s competitive landscape and customer experience. Let’s explore each concept in more detail: Competitive Intelligence Competitive intelligence (CI) involves gathering and analyzing information about competitors, their products, strategies, and market positioning.
SmartKarrot
JULY 14, 2023
From customer service to enterprise operations, organizations are always looking for the most suitable solution in order to improve their efficiency and output. There are different solutions that can help the particular needs of your organization. Let us dive deep and compare two popular enterprise platforms, ServiceNow and UiPath, in this blog. Both ServiceNow and UiPath are quite popular among organizations because of their value and capabilities for enterprise needs.
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