Upstream Works
JUNE 19, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Redefining Agent and Customer Engagement appeared first on Upstream Works.
ShepHyken
JUNE 19, 2023
Top Takeaways: Social media is called “social” for a reason. It’s more than posting branded content. It is about communicating with your customers, getting feedback, responding to comments, and taking action based on what your customers tell you. Respond thoughtfully to every comment, positive or negative. Instead of replying with a generic “thank you” each time someone leaves a comment, respond in a way that makes the customer feel heard as an individual.
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MiaRec
JUNE 19, 2023
As you consider Voice Analytics solutions for your contact center, you want to ensure you use it to its fullest potential. Voice Analytic solutions can analyze your calls for valuable customer insights that can improve agent performances, drive sales and marketing initiatives, and improve customer experiences. How can you be sure you are making the most of your customer insights?
Cisco - Contact Center
JUNE 19, 2023
Cisco Umbrella just received In-Process status on its FedRAMP® journey. But when we hear “FedRAMP” do we really understand what it means?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Interaction Metrics
JUNE 19, 2023
The best way to think about CX vs. UX is that customer experience spans the ENTIRE customer journey. UX is a piece of that journey, the part devoted to product and website design. CX vs. UX: I’m often asked what’s the difference. CX (short for customer experience) and UX (short for user experience) are sometimes used interchangeably. But they have different agendas and focal areas.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Nicereply
JUNE 19, 2023
eCommerce customer experience is the most crucial thing you can invest in to secure your online store’s long-term success. Since the pandemic, consumer behaviors have evolved dramatically, buyers have flocked online in droves, their expectations are higher than ever, and brand loyalty is more difficult to retain. 74% of consumers are highly likely to buy from businesses based on their experiences, which now need to extend both online and offline.
NobelBiz
JUNE 19, 2023
The modern world is centered on the concept of immediacy and the ability to obtain information instantly. As businesses, we need to harness this culture of immediate responses to elevate customer service levels. Real-time monitoring offers an unparalleled advantage in achieving this goal. By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment.
Kapta Customer Success
JUNE 19, 2023
Customer churn is an unavoidable fact of business, but it’s important to keep it to a minimum to facilitate revenue consistency and business growth. When churn increases, maintaining steady revenue becomes an uphill battle.
Injixo
JUNE 19, 2023
One of the things that has the biggest impact on the morale of your call center agents is the vacation planning process. There are many ways to manage time-off. If you can imagine a method for allotting and scheduling vacation time, it’s probably being done somewhere. We’ll go through the methods a bit later on, but let me start out with why this is so critical.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
JUNE 19, 2023
In today’s competitive business landscape, exceptional customer service can make all the difference between success and failure. One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable. 10 Ways to Make Your Customer Service Team Relatable This article explores 10 straightforward yet powerful strategies that humanize your support staff, foster stronger connections with customers, and elevate your customer satisfaction
ShepHyken
JUNE 19, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Prioritize These Five Things to Drive Exceptional Customer Experiences by Annette Franz (CustomerThink) In a world where products and services are becoming more and more commoditized, customer experience is the only true and sustainable differentiator.
CSM Magazine
JUNE 19, 2023
Business costs, which add up over time and include office rent, internet fees, employee salaries, and travel expenses, gradually deplete your income. However, did you know that if you’re an independent contractor, you may be able to deduct the majority of these expenses from your taxes, thus reducing your total tax burden? Here, we’ll go through how to maximize your tax savings by writing off as many business expenses as you can, and determine if you need a quarterly tax estimator.
SmartKarrot
JUNE 19, 2023
Role: Customer Success Manager Location: United States (Remote) Organization: CryptoRecruit As a Customer Success Manager, you’ll be the main point of contact for clients and cultivate enduring connections. The organisation needs a customer champion that will collaborate closely with the product team to promote important consumer needs and spot new opportunities.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
AWS Machine Learning
JUNE 19, 2023
Amazon SageMaker Studio is a web-based integrated development environment (IDE) for machine learning (ML) that lets you build, train, debug, deploy, and monitor your ML models. For provisioning Studio in your AWS account and Region, you first need to create an Amazon SageMaker domain—a construct that encapsulates your ML environment. More concretely, a SageMaker domain consists of an associated Amazon Elastic File System (Amazon EFS) volume, a list of authorized users, and a variety of security,
Integrity Solutions
JUNE 19, 2023
Since our work focuses on both skill and will — the skillset as well as the mindset necessary for sales success — we often get asked what the specific, core sales skills are that every salespeson today needs to have. Amid new technological advancements and emphasis on sales enablement tech and AI, shifting buyer preferences, an increasingly competitive market and general economic uncertainty, adaptability will always be one of the keys to staying ahead in the dynamic world of sales.
24-7 InTouch
JUNE 19, 2023
Honoring Juneteenth The name “Juneteenth” is a combination of “June” and “nineteenth.” It signifies the date on which Union General Gordon Granger arrived in Galveston and issued General Order No. 3, officially commemorating the emancipation of enslaved African Americans. Juneteenth is a day to remember the millions who suffered in slavery, honor their strength and resilience, and commit ourselves to building a more just and equitable society for all.
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