Transparent BPO

OCTOBER 22, 2023

Veteran leader with over 30 years of experience driving operational efficiencies for global Contact Centers, BPO and Business Process Improvement companies joins company for continued growth, innovation and operational excellence. Rockville, MD, October 20, 2023 – Transparent BPO would like to welcome Eric Petty to the Transparent BPO Executive Team as our new Chief Operations […] The post Transparent BPO Appoints Eric Petty as Chief Operating Officer appeared first on Transparent BPO.

Contact Center 62

Contact Center outsourcing Customer Service 62

JustCall

OCTOBER 22, 2023

Modern-day patients no longer seek mere treatment. They want a pleasant patient experience, compassionate and personalized care, and the convenience of digital technologies – the whole nine yards. Seeing this trend, healthcare providers are discovering ways to imbibe a patient-centric outlook to deliver to expectations. Among the various facets of healthcare undergoing transformation, workflows relating to availability and accessibility are experiencing the greatest paradigm shift.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

JustCall

OCTOBER 22, 2023

Sales without speed are nothing. Sadly, Gartner claims that “it takes 18 or more dials to connect with a prospect over the phone.” The worst part? The call-back rates are below 1%. That’s just the tip of the iceberg. The sales process is fraught with crippling challenges that can negatively impact the salesperson’s productivity (and, of course, the company’s bottom line).

Sales 52

Sales Scripts CRM Time management 52

JustCall

OCTOBER 22, 2023

Did you know 62% of customer service channel transitions are “high effort” for customers? This means that if the transition between channels is not seamless, it may not result in a positive customer experience (CX). Insights like these are invaluable for organizations that wish to continuously track their customer’s behavior—and happiness. In this guide, we will look at the challenges you might face in driving a customer satisfaction survey and how to extract actionable insights from a 360

Surveys 52

Surveys Best practices Feedback First call resolution 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

JustCall

OCTOBER 22, 2023

Contact centers are based on catering to customers’ needs and queries. Their whole operation is user-centric and can make a huge difference in a company’s performance. After all, your business can only succeed if your customers are happy with your products and service. According to Salesforce’s 2022 report , 73% of customers expect companies to understand their unique needs and expectations.

Contact Center 52

Contact Center Contact center software Abandon rate Analytics 52