Customer Interactions
JANUARY 10, 2011
'With all the excitement and buzz surrounding NG9-1-1, you might have missed one important question: "When Next Gen 9-1-1 comes to your 9-1-1 center, will your voice recording solution be ready?" Read this article in the December 2010 issue of APCO’s Public Safety Communication Magazine, written by NICE Systems’ John Rennie and Diamond Chaflawee, to find out.
Brad Cleveland Blog
JANUARY 11, 2011
A few month back, the Wall Street Journal ran a piece that concludes that “companies are trying harder to please customers amid the recession – and it appears to be working.
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Customer Interactions
JANUARY 26, 2011
'So what exactly does IT have to do with Security? These days, more than you might think. NICE Systems’ Dr. Bob Banerjee weighs in on the topic in this article published in Security Magazine. (Note: you will need to register on Security Magazine’s website to access the article.).
Customer Interactions
JANUARY 25, 2011
'NERC''s critical infrastructure protection (CIP) regulations address everything from the identification of critical cyber assets to the physical security infrastructure required to protect them. While utilities have latitude in terms of how to comply, compliance is mandatory – and consistent compliance across CIP assets is vital for ensuring security and avoiding penalties.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Customer Interactions
JANUARY 19, 2011
'The technology necessary to fuse together disparate security systems and sensors, and streamline security and emergency operations isn’t far down the tracks. It''s here today, and you can bet that this year more transit agencies will be getting on board. So what exactly is this technology, and why is it a hot trend in security for transit operations?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
JANUARY 11, 2011
A few month back, the Wall Street Journal ran a piece that concludes that “companies are trying harder to please customers amid the recession – and it appears to be working.
Customer Interactions
JANUARY 12, 2011
'By Steve Hunt founder of Hunt Business Intelligence. Physical Security Information Management (PSIM, pronounced P-sim) is a concept introduced to the physical security world in 2006. The idea behind it is that all of the stuff of security is actually data; data, which once contextualized and analyzed, may become information – information for making better business decisions.
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