Customer Interactions

MARCH 26, 2012

'The exhibits for ICS West 2012 open today at the Sands Convention Center in Las Vegas, and of course, NICE is there. If you’re attending the show, I encourage you to make time to drop by our booth (#6087). We’re taking the opportunity to demonstrate the latest enhancements to our product portfolio and discuss how our solutions address security, safety and operational risks in three dimensions: cross-time, cross-function and cross-market.

Transportation 29

Transportation Banking Marketing Management 29

Brad Cleveland Blog

MARCH 14, 2012

The most significant developments to date have been on the organization’s end.

Customer Service 20

Customer Service Contact Center Management Call Center 20

Customer Interactions

MARCH 21, 2012

'In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, examines the future of Command and Control in the UK and asks what lessons might be learned by the emergency services from practitioners in the security world.

Marketing 29

Marketing Management 29

Customer Interactions

MARCH 12, 2012

'Just this past week, NICE announced that it had opened nominations for the 2012 PSAPs’ Finest Awards. Sponsored by NICE, the PSAPs'' Finest Awards recognize individuals for their contributions to public safety communications. Nominations are accepted in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the year.

Telecommunications 28

Telecommunications 28

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Customer Interactions

MARCH 5, 2012

'With the recent rise of PSIM projects that encompass both physical security and more importantly business continuity and operational aspects, system integrators and some security consultants are going head-to-head with business consultants. Some of these consultants are more familiar with managing large projects covering many needs and stakeholders.

Consulting 28

Consulting Consulting Management 28