Customer Interactions
APRIL 2, 2012
'NICE’s resident IP video expert, Dr. Bob Banerjee, spends a lot of time on the phone with SIs, consultants and end users. The one thing that invariably comes up is the question of whether to go with a turnkey or software only solution. It seems like a simple question on the surface, but the underlying issues can put everyone at odds. In this article published in the March issue of Security Dealer & Integrator, Dr.
Brad Cleveland Blog
APRIL 26, 2012
Terms related to social media are quickly evolving, and must be used and interpreted in context. For example, I’m often asked for advice on shaping a “social strategy.” It’s an important question — but without further definition, can be overly vague. Social media is a vast and ever-expanding array of platforms, tools and capabilities.
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Customer Interactions
APRIL 16, 2012
'In this blog published in SMT Online, NICE’s EMEA Security marketing manager Jamie Wilson, a security expert and self-described sports enthusiast, examines the current state of stadium security in light of recent events and the upcoming London 2012 Olympics games.
Customer Interactions
APRIL 30, 2012
'Founded in 2005, Aeroexpress offers high speed railway service within Moscow to the Capital’s three major airports – Vnukovo, Domodedovo and Sheremetyevo – and rail service to the Moscow satellite town of Lobnya. The rail operator transported over 14 million passengers in 2011. As one can expect, building these high speed rail lines required a massive capital investment.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Customer Interactions
APRIL 23, 2012
'Check out this article about “Migrating to Next Generation 9-1-1” published in the April issue of Law & Order magazine. The piece provides an overview of NG9-1-1, information on NENA’s NG Partner Program, and a look at what some companies, including NICE, are doing to help the industry prepare for the transition to Next Generation 9-1-1.
Brad Cleveland Blog
APRIL 26, 2012
Terms related to social media are quickly evolving, and must be used and interpreted in context. For example, I’m often asked for advice on shaping a “social strategy.” It’s an important question — but without further definition, can be overly vague. Social media is a vast and ever-expanding array of platforms, tools and capabilities.
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