Beyond Morale
FEBRUARY 23, 2012
There have been times when I have entered a workplace and just felt the weight of the emotional tension. The air was so thick that it was hard to breathe despite it being a smoke free environment. When you looked around you could see the employees walking around on tip toes with their shoulders slumped over. The first time I walked into a place and felt this, my first assumption was the leader must be a tyrant.
TASKE Technology
FEBRUARY 19, 2012
We’ve just come through two periods that may have put some pressure on you to closely monitor call volume: the holiday sales period starting on Black Friday and the post-holiday returns and discounts period. We tend to refer to periods such as these as “peak” periods—those where call volumes increase over normal levels for an extended period of time.
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Customer Interactions
FEBRUARY 20, 2012
'I returned from TechSec 2012 in Delray Beach, FL about a week ago. The conference attracted a great audience, evenly balanced between end users, consultants and integrators. Martha Entwistle kick-started our TechSec session on "PSIM, PSIM-Lite and VMS - Solving Problems outside the Acronym Box." I presented the essential concepts, but my guest panelists brought those concepts to life with genuine vendor-neutral case studies.
Customer Interactions
FEBRUARY 6, 2012
'SecurityInfoWatch Editor-in-Chief Geoff Kohl recently interviewed NICE''s Dr. Bob Banerjee to talk about the differences between PSIM and VMS (Video Management Solutions). “There is immeasurable confusion over what ‘PSIM’ is,” says Dr. Bob. “This is compounded by many VMS vendors claiming ‘PSIM-lite’ functionality.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Customer Interactions
FEBRUARY 13, 2012
'Recently, NICE announced that it has surpassed the 1000th NICE Inform installation mark. NICE Inform is a Next Generation 9-1-1-ready solution that enables emergency communications centers and other operations to capture and manage a wide range of multimedia incident information. The need for solutions like NICE Inform is particularly strong in Public Safety where 9-1-1 centers are gearing up for new sources of multimedia communications that will be enabled through Next Gen 9-1-1.
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