Customer Interactions

AUGUST 19, 2010

'Michael Rosen, Product Marketing Manager for PlantCML (an EADS North America Company), was one of several NG9-1-1 experts to join our NG 9-1-1 Panel Discussion at APCO recently.* In this Q&A interview, Michael touches on the impact of NG9-1-1 on operations and service levels, and shares some pointers on how you can ensure compatibility with legacy systems and processes, once you make the transition to NG9-1-1.

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Marketing Management Telecommunications Government 28

Customer Interactions

AUGUST 18, 2010

'By Sharon Counterman, Deputy Director, Greater Harris County 911 Emergency Network (Sharon Counterman was one of several panelists who participated in the recent NG 9-1-1 Panel Discussion at APCO.). As you know, APCO National took place this year in Houston, Texas, and I had the pleasure serving on a panel assembled to discuss the transition to NG9-1-1.

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Government 28

Customer Interactions

AUGUST 17, 2010

'Karin Marquez participated in the recent NG 9-1-1 Panel Discussion at APCO along with other industry representatives.). Whether you’re a 9-1-1 telecommunicator, director or vendor allied to the industry, or a 9-1-1 supervisor like me, we all need to prepare for Next Generation 9-1-1. Here are some things I’ve learned along the way that you might find helpful.

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Telecommunications Engineering Accountability Technology 28

Customer Interactions

AUGUST 5, 2010

'Just returned from the first stop on the PSA Security Network Education Tour in Pine Brook, NJ. Sharon Shaw, PSA’s Director of Education did an excellent job of coordinating all the presenters, topics and logistics, and most importantly – managed to sum up all of the material presented in the two-day training event into a coherent whole, which made it more valuable than the sum of the parts.

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Education Marketing Management 28

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Interactions

AUGUST 1, 2010

'In my experience working with systems integrators and customers in the security space, I’ve always found a picture – or in this case a video clip – is worth a thousand words. So here they are – some video clips of NiceVision video management software live in action. (Just click here and when you get to the page scroll down to “Product Training.

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Management 28