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The Key Role of Call Center Dynamic Agent Scripting in Customer Experience

NobelBiz

Scripts are an essential component of every contact center. The correct amount of data and accurate information delivery can yield impressive scripting capabilities. To provide a better customer experience (CX), dynamic agent scripting is required. Table of Contents show What is call center Dynamic Agent Scripting?

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Build an image search engine with Amazon Kendra and Amazon Rekognition

AWS Machine Learning

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. A Python script is used to aid in the process of uploading the datasets and generating the manifest file.

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Accelerate NLP inference with ONNX Runtime on AWS Graviton processors

AWS Machine Learning

ONNX Runtime is the runtime engine used for model inference and training with ONNX. 1014-aws kernel) The ONNX Runtime repo provides inference benchmarking scripts for transformers-based language models. The scripts support a wide range of models, frameworks, and formats. Jammy with 6.5.0-1014-aws instead of 1.17.0 torch==2.2.1

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What is Call Scripting and How To Create it?

NobelBiz

Writing a call script is a must for contact centers that want to excel in their prospecting effort. If you write it according to the rules of the game, the script is an observable, cost-effective, and efficient method of attracting and maintaining prospects and clients. What exactly is call scripting? Why do scripts exist?

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Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

pindrop

With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. Travel-Related Inconveniences and Emergencies .

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Fast and cost-effective LLaMA 2 fine-tuning with AWS Trainium

AWS Machine Learning

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 101
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Amazon SageMaker model parallel library now accelerates PyTorch FSDP workloads by up to 20%

AWS Machine Learning

With these updates to SMP’s APIs, you can now realize the performance benefits of SageMaker and the SMP library without overhauling your existing PyTorch FSDP training scripts. For more information on how to enable SMP with your existing PyTorch FSDP training scripts, refer to Get started with SMP.

Scripts 101