2019 Related Topics 
Beyond Philosophy
DECEMBER 27, 2019
The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. The post Our Most Important Learning in 2019 appeared first on Customer Experience Consulting.
ShepHyken
JULY 22, 2019
Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. My Comment: The author of this article share four customer experience takeaways she picked up from Mary Meeker’s 2019 Internet trends report. So, what unexpected “extra” can you give your customers to show you appreciate their business?
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ShepHyken
JULY 8, 2019
10 Best Things about Customer Contact Week 2019! 11 Skills and Traits for Customer Experience Professionals in 2019 by Dom Nicastro. The post 5 Top Customer Service Articles for the Week of July 8, 2019 appeared first on Shep Hyken. More and more consumers are turning to social channels to seek help, complain and praise.
ShepHyken
MARCH 25, 2019
Survey: Customer experience trends 2019 by Lynne Capozzi. Live from ModernCX 2019: 3 Days of Customer Experience Takeaways by SmarterCX Team. The post 5 Top Customer Service Articles for the Week of March 25, 2019 appeared first on Shep Hyken. (I wrote a book on it!) ” Key findings from the report. It’s a great report.
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Personalized next steps: What 2019 hot topics are right for you to adopt? May 16th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT We will discuss: New consumer research: How are your customers' expectations changing? CX Maturity Model diagnostic: Where do your CX operations stack up vs. your peers?
ShepHyken
AUGUST 26, 2019
37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Super Office) Customer experience has fast become a top priority for businesses and 2019 will be no different. The post 5 Top Customer Service Articles for the Week of August 26, 2019 appeared first on Shep Hyken. Follow on Twitter: @Hyken.
Callminer
JUNE 25, 2019
We are excited to announce the keynote lineup for our annual speech analytics user conference, LISTEN, November 4-6, 2019.
Speaker: Irit Eizips, CEO, CSM Practice
February 13th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. What the best practices are for tracking and proving customer value. How to effectively infuse customer success methodologies in your organization.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT By the end of this webinar, you will know: If your organization is ready to implement AI. How these emerging technologies can improve engagement, reduce churn. How to integrate new tools in your support tech stack, and more.
Speaker: Roger Lee, Director - Customer Success, Gridspace
June 6th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT Join Customer Contact Central's site partner, CCNG, for this discussion in which Roger Lee, Director - Customer Success for Gridspace, will share his thoughts on how to utilize machine learning speech analytics to provide agent assistance to improve both the employee and customer experience.
Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems
February 21st, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT A thorough rundown of the benefits and risks you'll encounter when transforming your contact center. If you want to be a true leader in customer experience, you won't want to miss this webinar.
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
March 21st, 2019 11:00AM PST, 2:00PM EST, 6:00PM GMT In this webinar, you will learn: How to create value by using empathy to drive digital experiences. How to integrate human elements as you make your digital transformation. How to understand customer behaviors in a digital setting.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
February 5th, 2019 1:00PM PST, 4:00PM EST, 8:00PM GMT “Take the High Road” : When to walk away from legacy practices that have defined your industry. Do you establish customer and company partnerships, where both sides win? Are you clear about how you will, and will not grow?
Advertiser: ZoomInfo
In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. The primary takeaway? Forrester found “only 1.2%
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
August 15th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT. Is your business ready to outsource? What are your next steps? Don’t miss out on this exciting experience to leverage the knowledge and expertise of an industry leader! Reserve your spot today!
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