Remove 2019 Remove Chatbots Remove Self service
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5 Top Customer Service Articles for the Week of April 15, 2019

ShepHyken

(Zingle) From Solving Problems to Saving Time — How Consumers Feel About ‘Bots’ vs Humans When it Comes to Customer Service. My Comment: Here is a great report on how customers are warming up to chatbots and robots versus a human-to-human customer service experience. I think the future looks good!

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How to improve you call center customer experience strategy for 2019?

TechSee

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. Self-service: Self-service is slowly emerging as the holy grail of modern CX.

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4 AI Trends that will Transform the Telecom Industry in 2019

TechSee

Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices. Vodafone introduced its new chatbot?—? TOBi to handle a range of customer service-type questions.

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Contact Center Software Trends 2025 For Better Customer Service

Hodusoft

Read Also: Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers Artificial Intelligence climbs higher AI was there in 2018 and it is here in 2019. Natural language processing leads to ease of use for customers who access chatbots or IVRs. It gains more ground in 2010, especially in helping with big data analysis.

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The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.

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5 Top Customer Service Articles for the Week of December 30, 2019

ShepHyken

Good, the Bot and the Customer Experience: Five tips for brands looking to embrace AI-driven customer service by Arun Mani. ITProPortal) Tips for brands looking to embrace AI-driven customer service. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

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Top AI-Powered Self-Service Innovations to Watch at MWC Barcelona 2019

TechSee

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. The vital importance of device management.