Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 65

B2C Sales Inbound sales Coaching 65

Quality Contact Solutions

MARCH 25, 2021

During her expansive career, Langenberg has used her expertise in project management, process improvement, quality, and analytics to identify, develop and implement changes that have transformed operations. Langenberg skillfully creates implementation plans that set her clients up for success from the start.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. upselling to the most loyal customers) Process changes (e.g. At the same time it is also what most companies are missing.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

ProProfs Blog

AUGUST 14, 2020

While Google Analytics can help you access such data once collected over a certain time period, live chat gives you insight on real-time customer behavior. Live Chat Analytics to Better Understand Prospective Buyers. These live chat analytics will enable you to improve upcoming customer journeys with your brand.

B2B 174

B2B Analytics Education Feedback 174

Cincom

FEBRUARY 14, 2025

4️ Enable AI-Driven Discount Recommendations Leverage predictive analytics to provide reps with optimal discount ranges based on historical data and customer behavior. Without a structured approach, they risk suboptimal recommendations, longer sales cycles, and missed upsell opportunities.

Best practices 40

Best practices Sales CRM Finance 40

Pointillist

SEPTEMBER 10, 2020

Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. Receiving an upsell email that clearly does not recognize their current support journey can lead to resentment and dissatisfaction.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

JustCall

DECEMBER 7, 2022

Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics? Sales analytics is the process of generating actionable insights from the sales data.

Analytics 52

Analytics Sales CRM Metrics 52

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. When I joined the HelloSign team, our customers were mostly B2C and starting to emerge onto the B2B side.

B2C 0

B2C SaaS B2B Accountability 0

Totango

FEBRUARY 15, 2019

Once the product usage events are being reported, preferably in real-time, a usage analytics system is reading the instrumentation log and provides KPIs of the various dimensions of product usage and adoption. Please note that this record format applies for both B2B and B2C. Activity ID.

SaaS 72

SaaS B2C B2B Metrics 72

Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. Today, the number of customer data analytics tools are overwhelming. But standing in your way are existing customer data management challenges.

Analytics 51

Analytics Journey mapping Multichannel Government 51

Cincom

MARCH 20, 2025

4- Lack of Real-Time Inventory and Pricing Data B2B buyers expect the same level of responsiveness as in B2C transactions, yet many companies struggle with outdated inventory and pricing systems. Use analytics to identify bottlenecks and optimize workflows for maximum efficiency.

B2B 40

B2B Sales CRM Finance 40

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. upselling to the most loyal customers) Process changes (e.g. At the same time it is also what most companies are missing.

Customer Experience 60

Customer Experience Journey mapping B2C B2B 60

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Streamlined customer journey mapping.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

TeamSupport

JUNE 15, 2020

We determined the market desperately needed a software solution for customer support at B2B companies so companies could stop having to piece together disparate generic solutions better fitted to business-to-consumer ( B2C ) retail companies. Helpful when upselling opportunities exist and to improve retention. That’s the beauty of it!

B2B 64

B2B Self service B2C Customer Support 64

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. The B2C sales sector deals with selling products directly to the public. Inside Sales.

Sales 52

Sales B2C B2B call center software 52

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. When I joined the HelloSign team, our customers were mostly B2C and starting to emerge onto the B2B side.

B2C 60

B2C SaaS B2B Accountability 60

Natalie Petouhof

APRIL 4, 2016

Their B2B and B2C commerce applications include an Omni-Channel Offering, Product Content Management (also known as Master Data Management or Product Information Management), Order Management , hybris Marketing Conversion , and powerful search and merchandising.

CRM 40

CRM B2C B2B Marketing 40

JivoChat

JUNE 15, 2021

B2B and B2C users can use apps to improve their Shopify store experience, integrate Shopify with other tools they’re using, and streamline the online shopping experience. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells. Candy Rack.

Upselling 52

Upselling Analytics Sales Marketing 52

CSM Magazine

MAY 16, 2023

By prioritising customer value and care, customers are more likely to engage in upselling opportunities and even become brand advocates, recommending the company to others. Moreover, fintech companies stand to gain from cultivating a culture of trust with their customers.

B2B 52

B2B Customer Support B2C outsourcing 52

JustCall

NOVEMBER 24, 2022

This applies across B2C, B2B, online and offline. Upselling Opportunities. Such insights can then be used to upsell products and services for which the consumer will be ready. Companies can create smarter workflows using automation and train sales reps in real-time with a comprehensive call analytics dashboard.

B2B 52

B2B Upselling Sales B2C 52

Nicereply

MARCH 8, 2023

To get the best customer success data, you can use analytics tools to monitor customer experience. It’s straight from the horse’s mouth, which does something analytics can’t: take into account how your customers feel about your product. Cross-sell or upsell to existing customers. Create brand advocates.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

ProProfs Blog

DECEMBER 28, 2020

It’s even becoming a popular sales tool among both B2C ( 74% ) and B2B (85%) business owners. Note: Proactive live chat engagement can help you identify opportunities for upsell too. Make sure they are placed on pricing, product pages or for that matter on checkout pages where it’s easy to connect and upsell.

Chatbots 78

Chatbots Upselling Sales Feedback 78

Amity

JUNE 8, 2016

Today, B2B and B2C companies know how often users log into their apps, which buttons they click, and what they’re doing once they’ve clicked them. Too many companies fall prey to the belief that the combination of software, data, and analytics is the answer. Companies lack relationship intelligence. It isn’t.

CRM 67

CRM Journey mapping B2C Government 67

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. out of 5. out of 5 stars.

Management 52

Management CRM Customer retention Self service 52

JivoChat

AUGUST 24, 2021

By leveraging data analytics, you can prepare by staffing more agents or developing a more robust FAQ section on your website. Upsell and Cross-Sell Frequencies. How to calculate it: You can calculate upsell frequencies with the following formula: Upsell Frequency = # of customers who purchase an upsell / # of paying customers.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Analytics applications can find patterns across the Internet of Things. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

JivoChat

APRIL 15, 2021

An estimated 67% of B2C businesses have installed live chat solutions on their website to streamline the customer service experience and capture critical data they can use to enhance their business strategy from all angles. Live chat provides businesses with more upsell and cross-sell opportunities.

Best practices 52

Best practices Upselling CRM Sales 52

Cincom

FEBRUARY 25, 2025

3- Upselling and Cross-Selling Capabilities: Smart recommendations proactively highlight complementary products, upgrades, and value-added options. This boosts online conversions and streamlines B2B/B2C transactions with self-service quoting and ordering. AI-driven recommendations help reduce complexity and accelerate the sales cycle.

Engineering 40

Engineering Finance CRM Self service 40

REVE Chat Blog

NOVEMBER 21, 2019

It generates visitor report analytics that helps businesses to track the behavior of the website visitor. Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase.

B2B 77

B2B Best practices Sales Education 77

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Think of utilities such as Google Analytics or your CRM solution. Nevertheless, the consideration pool for specific solutions is usually quite limited. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75

SmartKarrot

JUNE 29, 2020

But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps. The most significant distinguishing factor between a B2B mobile app and its B2C counterpart is its target audience. While B2C apps are meant for regular consumers, B2B mobile apps target strategic decision-makers.

B2B 10

B2B Analytics B2C Upselling 10

SmartKarrot

JUNE 29, 2020

But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps . The most significant distinguishing factor between a B2B mobile app and its B2C counterpart is its target audience. While B2C apps are meant for regular consumers, B2B mobile apps target strategic decision-makers.

B2B 10

B2B Analytics B2C Upselling 10

SmartKarrot

JUNE 29, 2020

B2B target audience is way lesser in numbers than B2C audience. In B2C marketing, you need to address a vast majority of the crowd. Since your target customer segment is way smaller than B2C, you need to design a specialized marketing strategy for them. But this approach is not useful in B2B marketing.

Accountability 10

Accountability Marketing B2B B2C 10

SmartKarrot

JULY 30, 2021

Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success. CS in software can enhance customer experience , predict and prevent churn, foster advocacy, drive upsells, and improve overall team efficiency. What does a customer success platform do?

Upselling 10

Upselling SaaS B2B Metrics 10

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. We also partner with the user research and support team. Those are the two best sources of information in terms of how consumers feel. [We]

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64