Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Natalie Petouhof

APRIL 4, 2016

Tweet After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Omni-channel solutions are pre-configured for B2C and B2B, and for specific regions and industries. This is certainly not your grandpas’ CRM.

CRM 40

CRM B2C B2B Marketing 40

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Proficiency in using CRM software and MS Office. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. Sales Manager. Inside Sales.

Sales 52

Sales B2C B2B call center software 52

Totango

FEBRUARY 15, 2019

Please note that this record format applies for both B2B and B2C. Products that are only designed for B2C use cases will fall short when it comes to mapping usage data into the customer success use cases which will be described below. Close to 100%, it reflects full adoption and upsell opportunity. Activity ID.

SaaS 71

SaaS B2C B2B Metrics 71

Amity

JUNE 8, 2016

As such, it’s a little ironic that, despite all the data at their disposal, and the $36 billion they’ll collectively spend on CRM software in the next 12 months, many companies haven’t a clue about what is happening with their customer relationships. Companies lack relationship intelligence. It isn’t.

CRM 67

CRM Journey mapping B2C Upselling 67

Babelforce

JANUARY 28, 2021

In this post: Defining Customer Acquisition Cost Responding to new leads faster Understanding your perfect customer Slashing your overheads Looking more closely at NPS Fine-tuning CRM automation. If you sell b2b (or high-value b2c) then that means a phone call. 5 Develop your CRM Automation. Defining Customer Acquisition Cost.

Contact Center 52

Contact Center CRM Upselling Sales 52

JustCall

DECEMBER 7, 2022

This generally applies to subscription-based businesses where upselling, churn rates and cancellations affect the retention of customers. The better way to do this is by investing in good B2C and B2B sales analytics software. Salesforce CRM Analytics (formerly Tableau CRM).

Analytics 52

Analytics Sales CRM Metrics 52

JustCall

DECEMBER 1, 2022

The team leader should provide the SDRs (Sales Development Representatives) with an effective CRM. An effective CRM provides SDRs with the data needed to connect with potential customers. For the same reason, B2B businesses have to focus more on reducing customer acquisition costs than B2C businesses. Key Takeaway.

Sales 52

Sales SaaS B2B B2C 52

JivoChat

APRIL 15, 2021

An estimated 67% of B2C businesses have installed live chat solutions on their website to streamline the customer service experience and capture critical data they can use to enhance their business strategy from all angles. Live chat provides businesses with more upsell and cross-sell opportunities. Connect your CRM.

Best practices 52

Best practices Upselling CRM Sales 52

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Additionally, managers also utilize the CRM software to help them standardize and automate these interactions. This allows more opportunities for your team to upsell and cross-sell to customers.

Management 52

Management CRM Customer retention Analytics 52

JivoChat

AUGUST 24, 2021

How to calculate it: To calculate case types and topics, use tags within the program you use to track customer inquiries and support tickets, such as your customer relationship management (CRM) platform or email provider. Upsell and Cross-Sell Frequencies. We track the upsells and the repeat projects that we have with clients.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

Integrity Solutions

MAY 23, 2023

Whether you’re selling B2B or B2C, focused prospecting is about creating the connections necessary to drive your sales. Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners.

Sales 91

Sales Coaching Brand ambassadors B2B 91

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. This can offer upsell and cross-sell opportunities or referrals from satisfied customers. You can use electronic survey platforms and sales apps to integrate with your CRM and automate sending surveys to customers after purchase. It is all about less structure and more freedom.

Sales 52

Sales B2B Surveys B2C 52

JivoChat

MARCH 25, 2021

Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses.

Wait times 52

Wait times Sales Scripts B2B 52

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Think of utilities such as Google Analytics or your CRM solution. Nevertheless, the consideration pool for specific solutions is usually quite limited. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75