TeamSupport

JUNE 15, 2020

We determined the market desperately needed a software solution for customer support at B2B companies so companies could stop having to piece together disparate generic solutions better fitted to business-to-consumer ( B2C ) retail companies. Helpful when upselling opportunities exist and to improve retention.

B2B 64

B2B Self service B2C Customer Support 64

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Sales managers drive the company’s revenue engine. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. Sales Manager. Inside Sales.

Sales 52

Sales B2C B2B call center software 52

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 60

B2C SaaS B2B Accountability 60

Amity

JANUARY 30, 2019

Do you have cross-sell or upsell opportunities with your product? CS Architects / Engineers. If your solution is complex to implement and more difficult to use then a customer facing architect or engineer role may be right for your organization. Account Management / CS Sales. Do you have a lot of integrations available?

Education 61

Education Engineering B2C Technical Support 61

Amity

MARCH 15, 2018

Account Managers on the other hand focus on upsells, the contractual details of a customer’s experience, and their journey. Regardless of whether you are B2B or B2C, the data you can gather from measuring CSAT is invaluable. It also helps to be able to provide invaluable insights to Product and Engineering teams.

Management 69

Management Metrics Accountability Surveys 69

Nicereply

FEBRUARY 2, 2024

This will simplify your B2C or B2B sales lead generation efforts since prospective clients will come to you with pre-established trust courtesy of the positive reviews by your happy customers. Customer Success vs. Everyone, from sales to engineering, must integrate customer success into everything they do.

Education 59

Education Accountability Customer retention Journey mapping 59

Amity

JUNE 8, 2016

Today, B2B and B2C companies know how often users log into their apps, which buttons they click, and what they’re doing once they’ve clicked them. Once you’ve got your ducks in a row, you can focus on delighting your customers and engineering your portfolio to include the right mix of relationship types.

CRM 67

CRM Journey mapping B2C Upselling 67

Nicereply

MARCH 8, 2023

Cross-sell or upsell to existing customers. Does your B2C product make your customer’s life easier? Some require advanced technical or engineering skills to solve problems. This cuts down on churn and can mitigate refunds and negative reviews. Create brand advocates. Increase customer retention. Increase repeat purchases.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

JivoChat

JUNE 15, 2021

B2B and B2C users can use apps to improve their Shopify store experience, integrate Shopify with other tools they’re using, and streamline the online shopping experience. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells. Candy Rack.

Upselling 52

Upselling Analytics Sales Marketing 52

Cincom

FEBRUARY 25, 2025

You start by selecting the base model, then customize itchoosing the engine type, interior materials, color, and additional features like a sunroof or advanced safety systems. This streamlines sales-engineering collaboration, reduces rework, and accelerates order fulfillment. Think about buying a new car online.

Engineering 40

Engineering Finance CRM Self service 40

CX Journey

OCTOBER 10, 2018

Effective Customer Success strategy typically results in decreased customer churn and increased upsell opportunities. The Customer Success Association defines customer success as: a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value. Guess what?

Customer Experience 37

Customer Experience B2B B2C Upselling 37

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment.

B2B 62

B2B Feedback B2C Enterprise 62

SmartKarrot

AUGUST 10, 2020

B2B customer expectations are seemingly higher than B2C customers’ B2B businesses must rise to meet these growing expectations to remain competitive in their markets. You can also review your competition’s web presence and search engine optimization (SEO) rankings and keywords.

Customer retention 19

Customer retention B2B B2C Feedback 19

SmartKarrot

MARCH 2, 2022

One of the main reasons for this is that the market is already flooded with competitors, many of whom compete for customers’ already limited attention in both B2B and B2C environments. This is appealing to search engines since it indicates that your site is reliable. 5 Growth Marketing Strategy – Don’t neglect SEO.

SaaS 12

SaaS Marketing Upselling Best practices 12

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for the members.

B2C 10

B2C Enterprise Education Coaching 10

SmartKarrot

MARCH 9, 2022

Increase in upselling and retention. Additionally, the teams should work in the lines of B2C business, which take directly to their customers about their product. But the good news is, you don’t have to hire B2C experts to market the product. Like what you are reading? Sign up for our newsletter. contact-form-7].

Sales 10

Sales B2C SaaS Education 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. A changemaker, a leader, and an engineer at the core, Erika Villarreal is a trailblazer in the Customer Success field. Amarachi Ogueji. Erika Villarreal. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer SaaS Customer centricity Coaching 21

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. A ccording to a recent survey from travel search engine KAYAK, travel ranks among the top reasons Americans want to learn another language.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64