Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 65

B2C Sales Inbound sales Coaching 65

Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.?.

Call Center 98

Call Center Telemarketing B2C outsourcing 98

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 103

Best practices Surveys Upselling Journey mapping 103

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 102

Best practices Surveys Upselling Journey mapping 102

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 100

Best practices Surveys Upselling Journey mapping 100

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

ProProfs Blog

SEPTEMBER 28, 2018

Recently eConsultancy conducted a survey that found Live Chat generates the highest satisfaction -73% – of any customer service channel. Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Must Read : Why you should use live chat ?

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. B2B customer service generally parallels the type of support delivered by businesses to consumers, known as B2C customer service. B2B Customer Success vs. B2B Customer Service.

B2B 98

B2B Customer Service B2C Interactive Voice Response 98

Quality Contact Solutions

JULY 31, 2020

Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Request a Price Quote.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

FEBRUARY 12, 2021

From direct telephone sales, appointment setting for their outside sales teams, toll-free inbound numbers, product & customer satisfaction surveys, and countless other ways. For decades, businesses have used outbound telemarketing to facilitate their sales efforts.

Telemarketing 98

Telemarketing B2B Call Center B2C 98

Totango

JUNE 4, 2021

Or if a customer has not used an important feature yet, you can remind them about it with in-product messaging or by providing an NPS survey. Spark’s Upsell and Expand Customers module can help you deploy this strategy by automatically detecting upsell opportunities and extending relevant offers. Reward Customer Loyalty.

B2C 63

B2C Upselling Journey mapping B2B 63

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. When I joined the HelloSign team, our customers were mostly B2C and starting to emerge onto the B2B side.

B2C 0

B2C SaaS B2B Accountability 0

ChurnZero

MARCH 31, 2023

It’s slightly higher in the B2C sector at 6.8% In his words, second-order revenue stems from upsells, renewals, word-of-mouth and champion change. That’s what Salesforce learned when it polled 17,000 consumers and business buyers for its 2022 State of the Connected Customer survey. and slightly lower in B2B at 4.9%.

Benchmark 98

Benchmark B2B Accountability Consulting 98

Quality Contact Solutions

DECEMBER 20, 2021

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. QCS offers many contact center and telemarketing?services

Call Center 52

Call Center Telemarketing B2C outsourcing 52

Quality Contact Solutions

JULY 19, 2021

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.

Telemarketing 52

Telemarketing B2C outsourcing Enterprise 52

Quality Contact Solutions

FEBRUARY 26, 2021

About Quality Contact Solutions Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Customer Experience 60

Customer Experience Journey mapping B2C B2B 60

Lumoa

MARCH 12, 2023

Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Cons of Lumoa Survey capabilities may not meet the needs of complex research projects that require more advanced features such as branching and randomisation.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

TeamSupport

APRIL 26, 2019

Gartner’s 2018 Customer Experience Survey found that two-thirds of a company’s competitive edge was predicated on the experience they delivered to their customers. Creating these connections will provide a competitive advantage because they can be leveraged to increase your success rate with renewal and upselling opportunities.

Customer Service 55

Customer Service B2B B2C Upselling 55

bold360 Blog

NOVEMBER 6, 2018

In a recent Forrester survey, B2C marketing decision makers indicated that 37% of their marketing program budget is spent on new customer acquisition, while in contrast, only 20% of their marketing budget is spent on driving retention of existing customers or upselling to them. She doesn’t know if she can trust you. .

Upselling 209

Upselling B2C Customer retention Marketing 209

Amity

MARCH 15, 2018

Account Managers on the other hand focus on upsells, the contractual details of a customer’s experience, and their journey. Regardless of whether you are B2B or B2C, the data you can gather from measuring CSAT is invaluable. After the initial CSAT onboarding survey, develop a regular cadence of sending one out.

Management 69

Management Metrics Accountability Surveys 69

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. When I joined the HelloSign team, our customers were mostly B2C and starting to emerge onto the B2B side.

B2C 60

B2C SaaS B2B Accountability 60

Totango

JULY 18, 2018

Digital-first B2C companies such as Amazon, Uber, and Lyft have set the bar high for an intuitive and responsive customer experience. As measured by standard KPIs, an effectively-managed support case is one in which the complaint is resolved as quickly as possible and the follow-up survey indicates a positive customer satisfaction rating.

Customer Support 57

Customer Support B2C Customer retention Upselling 57

Quality Contact Solutions

JULY 31, 2020

Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

JivoChat

AUGUST 24, 2021

You can conduct surveys with multiple-choice questions and allow people to rate different aspects of your products, services, and customer support. How to calculate it: Send a survey to your customers asking them to rate their experience on a number scale (such as 1-10). Upsell and Cross-Sell Frequencies. 7-8 - Passive.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

Babelforce

JANUARY 28, 2021

If you sell b2b (or high-value b2c) then that means a phone call. You do NPS surveys , right? That’s especially value in a sales setting, with upselling opportunities. It can remind them of ideal upselling or cross-selling opportunities. And I bet you thought 30 minutes was pretty reasonable? Care to disagree?

Contact Center 52

Contact Center CRM Upselling Sales 52

Nicereply

MARCH 8, 2023

Customer surveys Data direct from your customers is the best kind of data. The data gathered from customer surveys is also given willingly, which is a good way to make your customers feel like you value their consent. Cross-sell or upsell to existing customers. Does your B2C product make your customer’s life easier?

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

B2B 62

B2B Feedback B2C Enterprise 62

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. It determines the effectiveness of free trials, paid pilots, churn reduction, renewals, upsells and referrals.

SaaS 80

SaaS Education Customer retention Sales 80

Nicereply

FEBRUARY 2, 2024

This will simplify your B2C or B2B sales lead generation efforts since prospective clients will come to you with pre-established trust courtesy of the positive reviews by your happy customers. A Salesforce survey found that 94% of customers are more likely to purchase again because of positive customer service.

Education 59

Education Accountability Customer retention Journey mapping 59

JivoChat

JUNE 15, 2021

B2B and B2C users can use apps to improve their Shopify store experience, integrate Shopify with other tools they’re using, and streamline the online shopping experience. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells. Candy Rack.

Upselling 52

Upselling Analytics Sales Marketing 52

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. According to a Gallup survey in June 2020 , less than one-third of sales reps felt busy at work, and 14% were actively absent. According to a survey by the Sales Management Association, 90 % of all companies using a s ales process were top performers. Sales is a numbers game.

Sales 52

Sales B2B Surveys B2C 52

Quiq

JULY 12, 2022

Upselling and cross-selling are important customer service functions, but your team should also be available at key points in the purchase process. Right now, only 64% of customers say that B2C companies meet their needs and expectations, according to Salesforce’s State of the Connected Customer report.

Customer Service 52

Customer Service Chatbots B2C Sales 52

Quiq

JULY 13, 2022

Upselling and cross-selling are important customer service functions, but your team should also be available at key points in the purchase process. Right now, only 64% of customers say that B2C companies meet their needs and expectations, according to Salesforce’s State of the Connected Customer report.

Customer Service 52

Customer Service Chatbots B2C Sales 52

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. This includes collating information from surveys, marketing initiatives, and/or team interactions, etc. Another survey by Zendesk claims that 69% of consumers first try to resolve their issue independently.

Management 52

Management CRM Customer retention Self service 52